🖐 Christmas supermarket delivery slots get snapped up | Money | The Guardian

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Prize Details: There are ten prizes of £25 Ocado vouchers. This does not include a Christmas delivery slot or any delivery charges. The closing date and time for entries into the competition is 23.59 on 02/12/2012. The winners will be drawn at random on 03/12/2012.


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Christmas delivery slots on @ocado and mince pies in the Co-op.If your chosen delivery has expired, you will need to reserve the slot again or possibly book a new one. Christmas | Ocado blog | Page 2. Advertisement 'It's only September!' Ocado prompts Twitter storm after asking customers to order festive food 11 WEEKS early..


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Christmas supermarket delivery slots get snapped up | Money | The Guardian
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Search Finding products with a list is really easy.
Once you've made your list, we can use it to find all the items that you want.
You can browse the shop and add to your trolley before you've registered with us.
However, we recommend first so we can check if we deliver to your postcode.
When you've registered, try booking a delivery slot before you start shopping.
That way, you'll see exactly which products will be available for your chosen slot.
The best thing to do is.
It only takes 30 seconds, and we'll let you know immediately if we deliver to your postcode.
We don't deliver to the whole of the UK yet, but we're constantly expanding our delivery areas so we may be soon.
If you we'll email you to let you know when we've reached your neck of the woods.
The delivery charge for your order depends on the day and time of your slot, and the value of your order.
If your order is less than £75, there's a minimum charge of £2.
For standard orders of £75 or more, you may be offered free delivery.
To say goodbye to delivery charges.
You'll also save at least 10% on big brands, and get priority access to Christmas deliveries.
We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express and John Lewis Partnership cards.
You can also pay with PayPal.
We no longer accept Solo or Electron cards, but if you already have a Solo or Electron card saved as a payment method, it will still be valid.
We do accept John Lewis and Waitrose account cards, but only if they have already been added to your Ocado account.
You can no longer add John Lewis or Waitrose account cards, and any removed from your stored payment details will not be accepted if you try to add them again.
We calculate VAT based on the VATable products in your order, your delivery charge, and any money-off vouchers you might have used.
VATable products include alcoholic drinks, confectionery, and some other not-so-healthy snacks.
VATable products are taxed at the standard rate of 20%; you can read more on.
Delivery charges and money-off vouchers are not charged at the standard rate — the taxman doesn't make life easy — both are currently taxed at a rate of 6.
Here's an example of how we work out VAT: One of our customers, Mr Hammond, ordered an £8 bottle of wine with his shopping.
The 20% VAT came to £1.
Mr Hammond had a delivery charge of £5.
Also, he had a money-off voucher for £10.
VAT rates for VATable products, delivery charges and vouchers correct as of December 2016.
Click on the 'Add new card' button and enter your card details.
Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided.
Then, when you move on to Step 6, you can store the details for future use.
We only accept John Lewis or Waitrose account cards if they're already been added to your Ocado account.
It's no longer possible to add a new John Lewis or Waitrose account card to an Ocado account, and any removed from your account will not be accepted if you add them again.
We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout.
So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.
Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires.
They will undertake the verification process on our behalf.
You can use an alternative card as long as you have the card owner's permission.
You can enter voucher and coupon codes as you check out.
Enter your code e.
VOU1234567 and hit 'Add' — you'll see a green message to confirm.
If there are any hiccups, you'll see a red message explaining the problem.
Once you've added a code, you'll also see a 'Remove' button, in case you change your mind.
The letters VOU must be in capitals, as the system is case sensitive.
This is the same for coupon codes, the letters COU must be in capitals.
Go to your account settings and select the 'Delivery address book' box.
Then click on the 'Add an address' button, entering your details as the boxes appear.
If you're not at home when your delivery arrives, your driver will try to reach you by phone.
If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 656 1234 or the number provided on the card.
Always make sure you contact us straight away.
NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.
We actually recommend booking your slot before you start shopping — that way you'll see what's in stock and available for your delivery.
Please note: a reserved delivery slot expires after 60 minutes if you have not checked out.
If your chosen delivery expires, you might need to reserve the slot again or possibly book a new one.
Delivery slots expire after 60 minutes if you have not checked out.
If your chosen delivery has expired, you will need to reserve the slot again or possibly book a new one.
Click on the 'Order' tab and find the order you wish to change.
When your order details appear, select the 'Change delivery' link.
You will then be able to choose your preferred delivery time and confirm it.
It's simple: when you've logged in, just hit the button on the home page of our website or app.
We recommend booking a delivery first, so when you start shopping you'll see what's in stock and available for your delivery.
Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time.
If your chosen delivery does expire, you'll need to reserve the slot again or possibly book a new one.
The easiest way to guarantee the same delivery slot every week is to sign up to our Ocado Reserved service.
It's easy, flexible and free, all you have to do is book a regular delivery slot at a time and date that suits you.
Look for it in My Ocado.
We're an internet company, so all orders must be placed through our website or mobile apps.
You'll find an 'Orders' tab in the toolbar when you sign in to your account.
There's also a 'My orders' button in the 'Welcome back' box at the top of the page.
Click on either of these to view existing and previous orders.
Sign in and click agree dl test slot booking sorry the 'Trolley' link at the top of the page.
Once in 'Your trolley', you'll find a 'Copy trolley https://eronline.ru/book/free-lord-of-the-rings-book.html list' link on the right-hand side of the page.
Click on it, name the list, and then click the 'Create and add' button to save it.
To view saved shopping lists, click on the 'Shopping Lists' tab when you sign in to your account.
When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details.
Please note: AOL customers with active junk filters may not receive confirmation emails.
If you'd like a text-only printed version of your order, please print the order confirmation email.
Of course, making changes to an order is easy.
Using our website or app,then 'Edit' the order to make changes.
You can add or remove products, and even change the delivery slot.
Please remember to check out again once you've finished editing.
If you don't, the changes you made to your order won't be saved.
You can edit an order as many times as you like until its 'cut-off time' — usually up to 24 hours before the delivery is due.
To check the cut-off time for your order, go to the home screen on our website or app.
We'll also send you a cut-off time reminder email and text message for upcoming orders.
On our website or app, go to.
Find the order you wish to cancel, and select 'Cancel order'.
You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due.
If you need to cancel an order after its cut-off time, please call our Customer Service team on 0345 656 1234.
Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
Your reserved delivery slot will expire after 60 minutes if you have not checked out.
If you need longer to complete your shop, simply check out your order and go back to edit it later.
As long as it's before your cut-off time, you can make as many changes as you like.
Yes, simply find the order you want to buy again on your.
View the order, click 'Add all to trolley', then check out.
You can view your receipts in our app or on the website.
We'll also send you PDF copies by email.
If you'd like to print a receipt from a previous order, simply click on the 'Orders' tab and find the order you're looking for.
There'll be a 'Print' link under the receipt column, click on it to print a copy.
All our special offers are subject to availability.
However, if you order items that are on a multi-buy special offer and we're unable to deliver all of the Items you need to get the multi-buy discount, we'll give you a pro-rata discount instead.
It'll be based on the price of the items we do deliver.
Equally, if you order an item that's on special offer and we substitute it, we'll give you a pro-rata discount on the authoritative download wolf game for pc agree item based on its price.
So, now for the trickier part - how do we work out the pro-rata discount?
Then we divide 1 by 2 and multiply it by 3 to arrive at your pro-rata saving.
Finally, we divide this total between the items on special offer that we delivered, based on their cost.
Sound a little complicated?
No problem, we work it all out for you.
All you have to do is enjoy the discount.
Note: This only applies when items on offer are actually ordered but not delivered.
If our website shows that an item on promotion is out of stock or does not allow you to order it, we won't be able to give you the compensatory discount.
Your Instant Shop is an innovative feature that makes shopping online with us even quicker and easier.
It creates a 'suggested order' for you, based on products you like to buy, how often you like to buy them and even how many of them you usually buy.
You can then fine-tune your 'suggested order', so you're always in complete control.
To fine-tune your 'suggested order', simply select what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
The feature works hand-in-hand with our Ocado Reserved service, so you can set up and book a regular delivery slot and typical order in seconds.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
If you've changed your mind about a non-perishable item, you have up to 14 days after your delivery to contact us for a refund.
Call us on 0345 656 1234 or how to book an ocado christmas delivery slot />We'll go through your options with you and arrange for your refund and return.
All we ask is that you return products in a re-saleable condition, with their original packaging and tags if applicable.
This means that if a product is sealed or has a hygiene seal, we ask that you do not remove this seal until you're sure you're keeping the item.
When we get the item back from you will process your refund within 14 days.
While we don't offer exchanges, you're more than welcome to reorder any refunded item on your next Click the following article shop.
If you discover that there's something wrong with the product, such as a how to book an ocado christmas delivery slot, damage or it's not as described, you have a couple of options to get a refund.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at ocado ocado.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
If there are any perishable items in your delivery that you're not happy with, you can either hand them back to your driver — who'll take them off your bill — or give us a call on 0345 656 1234 to discuss your options.
Unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than https://eronline.ru/book/free-ellen-g-white-books.html hours have passed and you don't see the 'Request refund' link, please email us at or call us on 0345 656 1234; we'll be happy to help go through your refund options with you.
All your personal details are held in your account settings.
To edit your existing details, simply sign in and click on the 'Account settings' tab towards the top of the page.
Then select the category you wish to add to or amend, completing the relevant fields on each page.
Go to your account settings and click on the 'Marketing communications' box.
There are two options on the page, and you need to click on the small boxes to either add or remove the ticks from each option.
Don't forget to click the 'Update' button when you're finished, or your changes won't be saved.
Go to your account settings and click on the 'Text message delivery reminders' box.
Then scroll down to the 'Mobile number' box at the bottom of the page, where you can select your mobile number from the drop down menu.
If you no longer want to receive text message reminders, simply select 'Do not send me SMS alerts' in the same https://eronline.ru/book/the-rating-game-book-download.html menu.
Note: Text message delivery reminders are not part of marketing communications.
Of course — you can have your shopping delivered wherever you like, as long as the postcode is in our delivery area.
Go to your to add a new address.
If it's outside of our delivery area, we'll let you know when you check the postcode.
To change the nickname or delivery instructions for an address, simply edit an address in your.
If you'd like to change the location details of an address, please delete it from your address book and add the address anew.
When you try to log in, select the link.
Follow the instructions and we'll email you a secure link so you can reset your password.
Note: AOL users may have emails blocked, so if you don't receive anything from us, please call our Customer Service team on 0345 656 1234.
We'll be happy to reset your password for you.
All the products we stock are grouped into categories.
If you click on the 'Shop' tab at the top of the page, several new tabs will appear below it, each one representing a different group of products.
If you hover over each new tab, you'll be able to see products grouped under that category.
After clicking the category you're looking for, you can then use the 'Browse' box on the right-hand side to view specific aisles in that category.
Note: The main categories are displayed in the tabs at the top, but you'll find more in the 'Browse' box on the right-hand side.
You'll find a search box in the top right-hand corner of the page it's the one with the little magnifying glass symbol.
So, if you're looking for a particular product, simply type the name of the item into the product search box and click on the green 'Search' button.
You can search for a list of products too, simply click on the next tab and type in what you're looking for.
After your first shop, we'll create a list of favourites for you based on what you like to buy.
So, if you click on the 'Favourites' tab at the top of the page, you can browse through and shop from a list of groceries you've ordered before.
If you need a little inspiration, you'll find lots of exciting products and ideas in our Ocadolife section.
If it's a bottle of wine you're after, click on the 'Wine' tab at the top of the page to browse through our extensive range.
You'll even find our handy 'Wine finder' box on the right-hand side if you need a little help.
Note: You can also search for groceries that are on offer using the 'Offers' tab at the top of the page.
We have lots of products on offer each and every week.
You'll find these throughout our website, with red 'On Offer' and 'Top Offers' links in almost every aisle.
If you want to go straight to all the offers, simply click on the 'Offers' tab at the top of the page.
This will take you through to our dedicated 'Offers' page, where you can browse through each of the categories to see all the products we have on promotion.
You'll also find 'Bundle Offers' and 'Meal Deals' tabs at the top of the page.
Whenever you see a yellow 'add' button on our website, simply click on it to add the corresponding item to your trolley.
Then, when the item is in your trolley, you can use the small plus and minus buttons to specify how many you want.
Things are a little different when it comes to our Service Counter.
Being more of a deli-style counter, we'll need you to specify size, thickness and quantity before adding the item to your trolley.
Some of the items we stock come with these handy product symbols.
If you ever order a product that we're unable to deliver, we'll offer you a substitute — a suitable alternative — in its place.
Your driver will always tell you about any substitutes when your delivery arrives.
If you're not happy with the substitute, simply hand it back to your driver and your bill will be recalculated instantly.
If you're happy with the substitute you'll be charged the price of the new product, not the one you originally ordered.
If you'd like to return something after your driver has left, please call our Customer Service team on 0345 656 1234.
They'll be happy to help.
To add a filter, just click on the 'Shop' tab at the top of the page and use the six drop-down 'category tabs' to click through to a specific aisle.
Simply tick the filters you'd like to add.
Selected filters will only remain active for your visit, so if you leave, remember to tick them again when you come back.
The majority of our products also have 'back of pack' information, which will provide you with a little more detail about a particular product.
To find this information you just have to click on the product image or name in the aisle go through to the product page.
When your delivery arrives, the driver will go through your order with you.
If there's anything you're not happy with, simply hand it back to your driver and your bill will be recalculated instantly.
If you'd like to return something after your driver has left, call our Customer Service team on 0345 656 1234, they'll be happy to help.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
When you're shopping on our website, we'll show you the price per kilogram, the 'typical weight' of an item and the 'typical price' per item.
This should give you an estimated idea of how much the item will cost when it's delivered.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
The 'typical price' is based https://eronline.ru/book/jocuri-slot-book-of-ra.html what the average weight of that particular item would cost.
As weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
It's important to remember that the price of the actual item delivered to you as listed on your receiptmay be slightly different to the 'typical price' you were given when you placed your order.
So, why does this affect your overall order?
Well, the 'typical price' of an item is used to calculate both the estimated total price of your trolley, and the estimated total price set out in your order confirmation email.
Therefore, the 'total price' of your order as listed on your receipt may differ slightly from the 'estimated total price' you were originally given.
Well, the supplier enters the weight and price information on a product's barcode.
Therefore, the price we charge you for that item will be the price in place at the time the supplier delivered it to us.
Note: We operate click to see more pricing mechanism on approximately how to book an ocado christmas delivery slot />This cancels out any subsequent price changes and automatically charges you the price that was shown on the website when you placed your order.
Your groceries are picked and packed by our team of Personal Shoppers, with how to book an ocado christmas delivery slot help of our very own super-intelligent software system.
It tells them what products to pack and where to put them, minimising damage, product contamination and even the number of bags we use.
We also use a detailed product segregation guide containing advice from food technology experts and customersas we believe your groceries should be packed to the very highest standards.
If you have any questions or require more information, please call our Customer Service team on 0345 656 1234.
On Tuesday 12th February 2013 we closed our Delivery and Saving Passes and launched our new Smart Pass.
It includes all the benefits of our previous two passes and more, all rolled into one.
Want to know more?
Take a look at our Smart Pass FAQs on this page, or go source to our to sign up.
When you've placed three orders with us, you'll be able to sign up for Ocado Reserved.
With it, you'll be able to book the same delivery every week, or every two weeks, so you'll never miss out on your favourite slot again.
It's easy, flexible and free.
Just log in and click on the 'Ocado Reserved' tab at the top of the page to get started.
It's an innovative feature that works hand-in-hand with Ocado Reserved, making shopping online with us even how to book an ocado christmas delivery slot and easier.
We start by looking at variant games to learn books of the bible accept products you like to buy, how often you like to buy them and even how many of them you usually buy.
We'll then use these to put together your 'suggested order' a week before your next slot, so you'll have more than enough time to make any changes.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
We'll create your 'suggested order' using 'Your Instant Shop'.
The order will be available a week before your delivery, so you'll have more than enough time to make changes.
You can also fine-tune how you'd like us to create your 'suggested order' by using 'Your Instant Shop' to tell us what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
It really couldn't be easier, and you're in complete control.
Simply sign in and click on the 'Ocado Reserved' tab at the top of the page.
You'll see an 'Items for delivery' tab under your Ocado Reserved settings, click on it to start editing 'Your Instant Shop'.
Sign in and click on the 'Ocado Reserved' tab at the top of the page.
Click on it, and select the 'Cancel Ocado Reserved' button.
There's also a 'Put subscription on hold' button next to it, just in case you're going away or don't need regular delivery for a while.
This issue is caused by a bug affecting certain iOS apps — including Version 2.
There may be a problem with your password.
Please call our Customer Service team on 0345 656 1234, they'll be happy to reset your password for you.
You may need to check your SSL Secure Sockets Layer settings.
The SSL helps to process transactions securely on the web, but if your settings are wrong you may find it difficult to open certain pages.
Not sure how to change your settings?
If you're using Internet Explorer on Windows, simply click on the tools menu from your web browser, select 'internet options', and then click on the 'advanced' button.
When you check the details, make sure that the SSL options are selected.
As only one person can be logged in at any one time, you may have been automatically logged out.
If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button.
Your setting needs to be set to medium.
In some browsers, clicking the 'back' button the review terry schott repeats the last action you did.
If this was an 'add' request, you may be adding extras to your trolley without realising it.
Try sticking to the website navigation to avoid it happening again.
Does it only happen when you're trying to get to ocado.
Try loading another website just to check.
If you get the same message, you'll need to contact your internet service provider.
If the message only seems to appear when you're trying to get to Ocado, give our Customer Service team a call on 0345 656 1234; they'll be happy to help.
You'll read article able to use our website on most modern browsers.
This includes Internet Explorer 9 and later, as well as up-to-date version of other browsers: Chrome, Firefox, Safari.
Please note, your browser will need to have to display our site properly.
Our Smart Pass helps you reduce the cost of grocery deliveries, saves you money on big brands, and much more.
Please note: Smart Pass free delivery does not apply during Christmas week 20th—24th December.
Delivery charges apply during Christmas week but all Smart Pass members get priority access to our Christmas slots.
Some customers who signed up for an Ocado Delivery Pass before 2009 were entitled to a free delivery at Christmas.
You can browse the whole range of Smart Pass products at once or simply look out for the Smart Pass arrow or tab as you shop.
Plus, make sure you keep an eye on your inbox during your Ocado anniversary month the month you joined.
You never know what you might get!
Yes, but customers with a Smart Pass are at the front of the queue.
We only ever have a limited stock of samples, free gifts and our Ocadolife magazine available, and they will always go to Smart Pass members first.
Smart Pass customers are included in the initial allocations of our Ocadolife magazine, on a first come first served order basis with an online version available once physical stocks are exhausted.
To learn more about how we keep your information secure, see our Privacy Policy.
How do I renew?
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before the renewal date.
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before your renewal date.
For more information about your trial, head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
To find out more about the length of your trial, head for the Smart Pass tab at the top of our homepage, https://eronline.ru/book/game-plan-book.html follow the link in the top banner.
For more information about continuing your pass, simply head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
Simply log in to your account at ocado.
Select the supermarket you want to import favourites from and enter your login details for that supermarket.
This will be used to add new items to your Ocado Favourites.
Yes — simply head to your Account Settings in My Ocado.
The favourites import is independently powered through mySupermarket.
Your data is protected and is only visible to you; it cannot be accessed by anyone else.
Favourites are selected based on products of a similar value.
The transfer is powered by mySupermarket.
We always try to import as many favourites as possible, but we might not be able to match them exactly.
Imported items will remain in your Ocado Favourites permanently, unless you choose to remove them.
You can import your favourites as many times as you like.
Fetch is the dedicated pet store from Ocado.
Keep an eye on ocado.
Absolutely — if Fetch is delivering in your area simply log in using the same email and password you use for Ocado.
Then, as you check out, simply add your Fetch order to your existing Ocado delivery when prompted.
Just log in to ocado.
Follow the steps on screen to change the delivery time.
On occasion, it might be difficult to change the delivery time for certain Fetch orders.
The English government is introducing a new law that requires all large retailers to charge at least 5p for plastic carrier bags.
There is already a similar 5p charge on single-use bags in Wales, Scotland and Northern Ireland.
The legislation applies to all single-use plastic carrier bags, including the ones we use to deliver your groceries to you in tip-top condition.
Therefore, from the 5th October we will be charging 5p for carrier bags used in all of our orders.
We can't eliminate bags from our deliveries just yet.
Packing them in separate bags for your fridge, cupboard and freezer is a really important part of making sure your groceries arrive in tip-top condition.
The legislation states that big retailers must charge at least 5p for single-use plastic carrier bags.
So, as of 5th October 2015, we will be charging 5p for carrier bags used to pack your shopping.
How much you are charged will vary depending on the size of your order, but we will only charge you for the exact number of bags used — there is no fixed charge.
If it takes five bags to safely pack your order you'll be charged 25p.
If it takes 6 bags, it'll be 30p.
The total amount charged for bags will be shown on your receipt.
The money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
The legislation applies to single-use plastic carrier bags so you will only be charged for the standard bags we use to pack and deliver your shopping.
The bags we use to package non-grocery items aren't classed as single-use plastic carrier bags under the new legislation, so there will be no 777 slot machine online free book of ra charge for those.
After picking and packing your order we'll just tot up the number of bags used and charge 5p for each one.
For example, if we use five bags to safely pack your order you'll be charged 25p.
The total amount charged for bags will be shown on your receipt.
We think it's fairer on everyone if we only charge for the exact number of bags used to pack your shopping.
Will I be charged now?
We will charge 5p for carrier bags in both England and Wales from the 5th October 2015.
Food safety is really important so additional carrier bags used to protect your shopping will not be charged for.
From the 28th September, we will give you 5p for every used bag you give us to recycle.
And that's not just our carrier bags, congratulate, how to book visa slot for germany apologise will happily give you 5p for carrier bags from other supermarkets too.
It's an improvement to our current recycling scheme that encourages everyone to recycle their used bags once they have finished with them.
Over the years we have collected and recycled tens of https://eronline.ru/book/games-jungle-book-2.html of used bags and turned them into shiny new ones, all to reduce the number of plastic bags in circulation.
You'll then receive an email confirming your new order total with the discount applied.
As part of our Bag Recycle Bonus, we pay 5p for every used carrier bag handed back for recycling.
For years we've collected your used carrier bags and recycled them into shiny new ones — including those from other supermarkets too.
To keep the good work going books online free murder mystery been planning to introduce an incentive for some time.
Now we're doing just see more with our 5p Bag Recycle Bonus.
The Ocado bags we use to deliver your grocery shopping and plastic carrier bags from other supermarkets are included in our Bag Recycle Bonus.
However, the sealed packaging we use to deliver non-grocery items are not included in our Bag Recycle Bonus.
The sealed packaging you receive Fetch orders in aren't included in the Bag Recycle Bonus.
We've been recycling bags from other supermarkets for quite a while and, to make it even better, they're included in the Bag Recycle Bonus — so we'll give you 5p for those too.
You can hand your driver up to 99 bags at any one time.
Don't rush to unpack your shopping, simply hand back the bags when you have your next delivery.
Simply hand any used carrier bags to your driver when they deliver your shopping and we'll discount 5p per bag from your final order total.
We'll then send you an email confirming your new order total with the adjustment applied.
Every time you return your bags to our delivery drivers, they're brought back to our warehouse where they're sorted.
They are then recycled into new bags ready for another delivery.
This all takes place within the UK, rather than being sent overseas — minimising carbon emissions from transportation.
This is known as closed-loop bag recycling.
We've always been committed to limiting any impact we may have on the environment, which is why we were the first UK grocery retailer to invest in closed-loop bag recycling.
Other than the timing, it isn't directly.
One is a voluntary incentive; the other is a new law.
However, all the money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
Phishing emails are emails sent by fraudsters pretending to be an organisation such as an online shop, bank or credit card company.
There are many reasons why they may send these emails but they are often malicious.
Recently we have seen emails pretending to come from Ocado.
Delete it without opening any attachments, without clicking on any links, and do not reply to the email.
If you did open the attachment or click on a link, you should run anti-virus software on your computer and consider updating your passwords for online accounts.
Due to to the variety of computer systems available we are unable to offer specific advice or technical support.
There are many reputable anti-virus software packages available free versions include Avast and AVG.
Vitality provide health and life insurance that rewards its members for living a balanced lifestyle.
We've partnered with Vitality to offer Vitality members a special discount at Ocado and free delivery.
Vitality members can get up to 25% book 2 online free the first £100 of Vitality healthy food they buy per month, plus free delivery when at least 30% of their food and drink spend is healthy food.
Vitality recommend a diet of fruit, vegetables, moderate quantities of fibre-rich whole grains, fat-free dairy, a variety of protein-rich foods, and certain healthy fats.
The healthiest options within each of these food groups have been chosen to qualify for the Vitality healthy food discount.
If something isn't classified as 'Vitality healthy food', this doesn't necessarily mean it's unhealthy.
It may still have an important role to play in a healthy, balanced diet, depending on your age, healthy status and exercise habits.
For further details, see.
Vitality's nutritionists and dieticians regularly review which foods listed on ocado.
Please note: it may take a few weeks for new products to be confirmed as 'Vitality food', meaning the Vitality discount may not be applied to them initially.
For further details, see.
You can get up to 25% off healthy food, and free delivery.
Your percentage discount is linked to your Vitality status.
To get the maximum 25% discount, you need to be on Platinum Vitality status and have earned at least 40 Vitality activity points in the previous month.
Vitality memberships with two or more adults need to earn a combined 60 Vitality activity points in the previous month.
Your Vitality discount applies to the first £100 of healthy food you buy per month.
For Vitality memberships with two or more adults, the discount applies click the following article the first £200 of healthy food per month.
To get free delivery, at least 30% of your food and drink spend must be healthy food.
For more information, go to your.
First, link your Vitality and Ocado accounts.
Simply follow the instructions on your.
Once you've linked your accounts, add some healthy food to your trolley and place an order of £40 or more.
As you check out you'll see how much you've saved.
Your Vitality discount is applied automatically and there's no code to enter.
Simply search for a food you fancy, then tick the 'Vitality healthy food' filter.
This will show you all qualifying healthy food options for the item you searched for.
If you don't see the 'Vitality food' filter, it may be that the item you searched for has no qualifying healthy food options.
Also, products newly added to the Ocado range may take up to five weeks to be confirmed as 'Vitality healthy food', so they might not be included in the healthy food filter initially.
Go to your Vitality membership in to see your discount, and the remaining value of healthy food to which the discount applies.
For more information about your Vitality membership, check your.
We'll show you exactly how much you'll save for each order as you check out.
This might be because you haven't earned enough Vitality activity points in the previous month.
Go to your to check how many activity points you have remaining.
The Vitality discount applies to the first £100 of Vitality food you buy per month or £200 if you have a 2+ person Vitality membership.
Any healthy food you buy after that will be charged at the standard price.
Let's say you have £20 remaining of your monthly £100, and you place an order buying £40 of healthy food.
With your Gold 20% discount, you'll receive a £4 discount 20% of the remaining??
If you're an Anytime Smart Pass member, you'll always get free delivery with your Smart Pass, so the Vitality free delivery won't apply.
If you're a Midweek Smart Pass member, you'll get free delivery from Tuesday — Thursday with your Smart Pass, and you can qualify for Vitality free delivery for the rest of the week if at least 30% of your food and drink spend is healthy food.
You'll still get your Vitality discount at Christmas, but Vitality free delivery does not apply during Christmas week 20th—24th December.
First, double-check in how much healthy food you've bought this month; you might have already bought £100 worth.
If so, well done!
If you haven't already bought £100 of healthy food, the reason the discount visit web page applied might be that the product is newly added to the Ocado range.
It can take up to five weeks for Ocado and Vitality to confirm that a product qualifies as Vitality food, which means some new products may not be eligible for the Vitality discount when they're first available how to book an ocado christmas delivery slot Ocado.
What qualifies as 'food and drink'?
If you use to book a regular slot, please edit every order and check out again to make sure your Vitality discount is applied.
The government, through the Department of the Environment, Food and Rural Affairs DEFRA has, for the first time, imposed a housing order on poultry kept across England, with devolved authorities in Wales, Scotland and Northern Ireland following suit.
The reasoning is that, in doing so, contact between wild birds and farmed animals will be minimised – cutting the risk of the H5N8 strain of avian influenza bird flu that is now endemic across the European continent infecting farms.
It is an unprecedented situation but EU regulations allow the eggs from free-range hens to be marketed as such for the first 12 weeks of any such housing order.
At Ocado we wanted to reassure you that the free range birds that supply our eggs, even though they may be housed, continue to be reared to the highest standards of animal welfare.
Avian influenza bird flu is a disease of birds.
The H5N8 strain of the disease has been found in wild and farmed birds in the UK.
A number of measures are in place to reduce the risk of the disease spreading.
Public Health England advises that the risk to public health is very low and the Food Standards Agency has said there is no food safety risk for UK consumers.
Where avian influenza has been confirmed, the Department of the Environment, Food and Rural Affairs DEFRA has put restrictions in place to limit the spread of disease, and investigate the source of the infection.
The Food Standards Agency has said there is no food safety risk for UK consumers.
Avian influenza is spread to free range poultry from contact with wild birds, especially migratory species.
To control the spread of disease the government, through DEFRA, has ordered everyone in England who keeps free range poultry to ensure the birds remain indoors until the outbreak has passed.
This order covers large flocks on farms and small backyard hobby flocks.
At Ocado, we work closely with our suppliers to ensure that free range hens, even though they may be housed, continue to be reared to the highest standards of animal welfare.
The highest standards of animal welfare have been maintained in our flocks – and higher welfare eggs cost more to produce than standard eggs.
It wouldn’t be fair to our producers to charge less for the eggs as current circumstances are beyond their control and affect all producers and retailers of free range eggs.
All free range poultry in England are currently housed by government order through DEFRA.
This affects all retailers, including supermarkets.
Although organic hens may now be housed, they continue to be raised to organic standards in every other way.
Once the current housing order is lifted, organic eggs will regain their free range status.
Organic eggs will be over-stickered.
The sticker on your free range egg box denotes that the eggs have been laid by birds kept inside barns for their own safety.
EU law stipulates that, after 12 weeks of free range poultry being housed, egg boxes and packs then need to indicate that the eggs have been laid by hens kept inside.
An Avian Influenza Prevention Zone was established by UK government veterinary authorities on 6th December 2016.
The 12-week housing order ended on 28th February 2017.
There is still a requirement to house some hens; eggs from free range hens will be sold in packs with stickers on to indicate this.
You need four pints of milk weekly, and a big box of cereal every fortnight.
To save time shopping, you can choose your milk as a weekly Regular, and your cereal as a fortnightly Regular.
Your Regular milk will be added to your trolley every Monday, and your cereal every other Monday, ready for you to do your shop and check out.
Find a product you want to make a Regular.
Ocado Regulars can save you time, and help make sure you never run out of the products you need.
For example, instead of adding milk, eggs, and bread with every week, make your breakfast Favourites weekly Regulars and they'll be in your trolley every Monday — ready for you to finish shopping.
For items you buy less frequently, like detergent or washing up liquid, try choosing monthly or two-monthly Regulars.
Yes, if a Regular is on offer when it's added to your trolley, that offer will apply.
Regulars are added to your trolley on Mondays some time in the early hours when only computers are awake.
This does not affect your deliveries: you can book a slot for any day of the week.
Regulars are added in the early hours of Monday morning, when only computers are awake.
There are two ways to do this.
You can see all your Regulars on the.
View the product details to change the quantity or frequency.
No, the quantity and frequency can only be changed on the.
When you change quantity in your trolley, it will only affect the order you are placing.
Regulars are only added to your trolley, not to an existing order.
So, to add them to an Ocado Reserved order, you'll need to edit the order first.
You can now shop with Ocado through an Amazon Echo just by talking to it!
You only need to link your Ocado account once.
Sometimes there are issues linking Ocado accounts to Alexa.
You can shop while you cook!
What else can you do with our Skill?
Instead, please use our website or.
We select products based on your Favourites.
If you have an Amazon Echo, or any device that lets you talk to Alexa, you can shop by voice at no extra cost but at extra convenience!
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal iOS device with a passcode or Touch ID enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal Android device with a pattern, PIN or password screen lock enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like please click for source password or QuickPIN in the app.
There are two ways to view products on your Android device: in a list, or with scaled images.
You can switch between the two with the buttons in the top right.
Viewing products in a list lets you see full product info: full name, size, weight, price per unit etc.
Viewing products with scaled images gives you more choice on screen, and should help you tell at a glance how large a product is.
Starting on 6th April 2018 the tax will be applied to soft drinks with at least 5g of https://eronline.ru/book/best-online-poker-cash-game-book.html sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
The official name see more by the government is the Soft Drinks Industry Levy, but there are a few other names being used too, like 'sugar tax'.
For soft drinks that contain at least 5g of added sugar per 100ml the how to book an ocado christmas delivery slot is 18p per litre.
For drinks with at least 8g of sugar per 100ml the tax is 24p per litre.
Fruit juices, drinks with naturally occurring sugar, and milk-based drinks containing sugar are exempt from the tax.
The tax applies to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
To shop from products that aren't affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
The sugar tax has been created to reduce the amount of sugar we're consuming as a nation.
Doing so will reduce the risk of some serious health problems and illnessnes such as type 2 diabetes.
As a responsible retailer, we want to make everything as clear as possible for our customers.
For products affected by sugar tax, the choice is yours; if you search for a sugar tax item you'll see the price upfront — it won't be hidden away on your receipt.
If you don't want to see products affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
Vitality members can get discounts on healthy food and drink in their Ocado shopping.
If you'd like to find out more about how we offer our customers healthy choices, of our Corporate Responsibility report.
The tax is part of a public health inititative by the UK government to combat rising rates of obesity and type 2 diabetes in the UK.
The tax came into effect on 6th April 2018.
Money collected by the government from this tax will be used to fund sports activities in schools to help combat childhood obesity and diabetes.
The tax is already included in the product's price, so the price you see is the price you'll be charged.
There are two ways the tax is applied to prices: for soft drinks that contain 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with 8g of sugar per 100ml the tax is 24p per litre.
The sugar tax will not be separately listed on receipts.
In line with the new legislation, some suppliers have changed the recipe for their soft drinks to reduce the amount of sugar they contain.
If you order a new, lower sugar drink but receive an original recipe version, this is because there is some existing stock in our fulfilment centre.
We're working hard to make sure our range is as up-to-date as possible, so this shouldn't happen often.
You will be charged the original, lower price because the product was bottle before 6th April the date the legislation came into effect.
We send a reminder the day before a delivery that contains your order cut-off time – just in case you want to make any changes.
Select 'Disable SMS Reminders' and click Save.
If you really need to get in touch with your driver then give us a ring on 0345 656 1234.
SMS reminders are completely separate from marketing communications.
If you opt in for SMS reminders you will receive updates about your order directly to your mobile as a text message.
These are reminders only and will never be used for marketing purposes, and we will not automatically opt you into receiving marketing communications without your permission.
Got a question or issue not answered here?
We use cookies to give you the best experience with Ocado.
Continue shopping if you're happy, or find out how to.

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Its in their terms too! 3.3 Priority access to Christmas delivery slots 3.3.1 You will receive priority access to book Christmas delivery slots during a Christmas delivery period before the slots are released generally to all Ocado customers for booking.


Enjoy!
When should you book your Christmas food deliveries? - Liverpool Echo
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Online grocers start Christmas shopping battle with call to book slots by October | Business | The Guardian
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Search Finding products with a list is really easy.
Once you've made your list, we can use it to find all the items that you want.
You can browse the shop and add to your trolley before you've registered with us.
click the following article, we recommend first so we can check if we deliver to your postcode.
When you've registered, try booking a delivery slot before you start shopping.
That way, you'll see exactly which products will be available for your chosen slot.
The best thing to do is.
It only takes 30 seconds, and we'll let you know immediately if we deliver to your postcode.
We don't deliver to the whole of the UK yet, but we're constantly expanding our delivery areas so we may be soon.
If you we'll email you to let you know when we've reached your neck of the woods.
The delivery charge for your order depends on the day and time of your slot, and the value of your order.
If your order is less than £75, there's a minimum charge of £2.
For standard think, jocuri slot mania gratis book of ra simply of £75 or more, you may be offered free delivery.
To say goodbye to delivery charges.
You'll also save at least 10% on big brands, and get priority access to Christmas deliveries.
We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express and John Lewis Partnership cards.
You can also pay with PayPal.
We no longer accept Solo or Electron cards, but if you already have a Solo or Electron card saved as a payment method, it will still be valid.
We do accept John Lewis and Waitrose account cards, but only if they have already been added to your Ocado account.
You can no longer add John Lewis or Waitrose account cards, and any removed from your stored payment details will not be accepted if you try to add them again.
We calculate VAT based on the VATable products in your order, your delivery charge, and any money-off vouchers you might have used.
VATable products include alcoholic drinks, confectionery, and some other not-so-healthy snacks.
VATable products are taxed at the standard rate of 20%; you can read more on.
Delivery charges and money-off vouchers are not charged at the standard rate — the taxman doesn't make life easy — both are currently taxed at a rate of 6.
Here's an example of how we work out VAT: One of our customers, Mr Hammond, ordered an £8 bottle of wine with his shopping.
The 20% VAT came to £1.
Mr Hammond had a delivery charge of £5.
Also, he had a money-off voucher for £10.
VAT rates for VATable products, delivery charges and vouchers correct as of December 2016.
Click on the 'Add new card' button and enter your card details.
Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided.
Then, when you move on to Step 6, you can store the details for future use.
We only accept John Lewis or Waitrose account cards if they're already been added to your Ocado account.
It's no longer possible to add a new John Lewis or Waitrose account card to an Ocado account, and any removed from your account will not be accepted if you add them again.
We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout.
So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.
Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires.
They will undertake the verification process on our behalf.
You can use an alternative card as long as you have the card owner's permission.
You can enter voucher and coupon codes as you check out.
Enter your code e.
VOU1234567 and hit 'Add' — you'll see a green message to confirm.
If there are any hiccups, you'll see a red message explaining the problem.
Once you've added a code, you'll also see a source button, in case you change your mind.
The letters VOU must be in capitals, as the system is case sensitive.
This is the same for coupon codes, the letters COU must be in capitals.
Go to your account settings and select the 'Delivery address book' box.
Then click on the 'Add an address' button, entering your details as the boxes appear.
If you're not at home when your delivery arrives, your driver will try to reach you by phone.
If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 656 1234 or the number provided on the card.
Always make sure you contact us straight away.
NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.
We actually recommend booking your slot before you start shopping — that way you'll see what's in stock and available for your delivery.
Please note: a reserved delivery slot expires after 60 minutes if you have not checked out.
If your chosen delivery expires, you might need to reserve the slot again or possibly book a new one.
Delivery slots expire after 60 minutes if you have not checked out.
If your chosen delivery has expired, you will need to reserve the slot again or possibly book a new one.
Click on the 'Order' tab and find the order you how to book an ocado christmas delivery slot to change.
When your order details appear, select the 'Change delivery' link.
You will then be able to choose your preferred delivery time and confirm it.
It's simple: when you've logged in, just hit the button on the home page of our website or app.
We recommend booking a delivery first, so when you start shopping you'll see what's in stock and available for your delivery.
Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time.
If your chosen delivery does expire, you'll need to reserve the slot again or possibly book a new one.
The easiest way to guarantee the same delivery slot every week is to sign up to our Ocado Reserved service.
It's easy, flexible and free, all you have to do is book a regular delivery slot at a time and date that suits you.
Look for it in My Ocado.
We're an internet company, so all orders must be placed through our website or mobile apps.
You'll find an 'Orders' tab in the toolbar when you sign in to your account.
There's also a 'My orders' button in the 'Welcome back' box at the top of the page.
Click on either of these to view existing and previous orders.
Sign in and click on the 'Trolley' link at the top of the page.
Once in 'Your trolley', you'll find a 'Copy trolley to list' link on the right-hand side of the page.
Click on it, name the list, and then click the 'Create and add' button to save it.
To view saved shopping lists, click on the 'Shopping Lists' tab when you sign in to your account.
When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details.
Please note: AOL customers with active junk filters may not receive confirmation emails.
If you'd like a text-only printed version of your order, please print the order confirmation email.
Of course, making changes to an order is easy.
Using our website or app,then 'Edit' the order to make changes.
You can add or remove products, and even change the delivery slot.
Please remember to check how to book an ocado christmas delivery slot again once you've finished editing.
If you don't, the changes you made to your order won't be saved.
You can edit an order as many times as you like until its 'cut-off time' — usually up to 24 hours before the delivery is due.
To check the cut-off time for your order, go to the home screen on our website or app.
We'll also send you a cut-off time reminder email and text message for upcoming orders.
On our website or app, go to.
Find the order you wish to cancel, and select 'Cancel order'.
You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due.
If you need to cancel an order after its cut-off time, please call our Customer Service team on 0345 656 1234.
Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
Your reserved delivery slot will expire after 60 minutes if you have not checked out.
If you need longer to complete your shop, simply check out your order and go back to edit it later.
As long as it's before your cut-off time, you can make as many changes as you like.
Yes, simply find the order you want to buy again on your.
View the order, click 'Add all to trolley', then check out.
You can view your receipts in our app or on the website.
We'll also send you PDF copies by email.
If you'd like to print a receipt from a previous order, simply click on the 'Orders' tab and find the order you're looking for.
There'll be a 'Print' link under the receipt column, click on it to print a copy.
All our special offers are subject to availability.
However, if you order items that are on a multi-buy special offer and we're unable to deliver all of the Items you need to get the multi-buy discount, we'll give you a pro-rata discount instead.
It'll be based on the price of the items we do deliver.
Equally, if you order an item that's on special offer and we substitute it, we'll give you a pro-rata discount on the substitute item based on its price.
So, now for the trickier part - how do we work out the pro-rata discount?
Then we divide 1 by 2 and multiply it by 3 to arrive at your pro-rata saving.
Finally, we divide this total between the items on special offer that we delivered, based on their cost.
Sound a little complicated?
No problem, we work it all out for you.
All book of ra game have to do is enjoy the discount.
Note: This only applies when items on offer are actually ordered but not delivered.
If our website shows that an item on promotion is out of stock or does not allow you to order it, we won't be able to give you the compensatory discount.
Your Instant Shop is an innovative feature that makes shopping online with us even quicker and easier.
It creates a 'suggested order' for you, based on products you like to buy, how often you like to buy them and even how many of them you usually buy.
You can then fine-tune your 'suggested order', so you're always in complete control.
To fine-tune your 'suggested order', simply select what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
The feature works hand-in-hand with our Ocado Reserved service, so you can set up and book a regular delivery slot and typical order in seconds.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
If you've changed your mind about a non-perishable item, you have up to 14 days after your delivery to contact us for a refund.
Call us on 0345 656 1234 or email.
We'll go through your options with you and arrange for your refund and return.
All we ask is that you return products in a re-saleable condition, with their original packaging and tags if applicable.
This means that if a product is sealed or has a hygiene seal, we ask that you do not remove this seal until you're sure you're keeping the item.
When we get the item back article source you will process your refund within 14 days.
While we don't offer exchanges, you're more than welcome to reorder any refunded item on your next Ocado shop.
If you discover that there's something wrong with the product, such as a fault, damage or it's not as described, you have a couple of options to get a refund.
If you've received an order in the last 48 hours, you can click the following article a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at ocado ocado.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
If there are any perishable items in your delivery that you're not happy with, you can either hand them back to your driver — who'll take them off your bill — or give us a call on 0345 656 1234 to discuss your options.
Unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at or call us on 0345 656 1234; we'll be happy to help go through your refund options with this web page />All your personal details are held in your account settings.
To edit your existing details, simply sign in and click on the 'Account settings' tab towards the top of the page.
Then select the category you wish to add to or amend, completing the relevant fields on each page.
Go to your account settings and click on the 'Marketing communications' box.
There are two options on the page, and you need to click on the small boxes to either add or remove the ticks from each option.
Don't forget to click the 'Update' button when you're finished, or your changes won't be saved.
Go to your account settings and click on the 'Text message delivery reminders' box.
Then scroll down to the 'Mobile number' box at the bottom of the page, where you can select your mobile number from the drop down menu.
If you no longer want to receive text message reminders, simply select 'Do not send me SMS alerts' in the same drop-down menu.
Note: Text message delivery reminders are not part of marketing communications.
Of course — you can have your shopping delivered wherever you like, as long as the postcode is in our delivery area.
Go to your to add a new address.
If it's outside of our delivery area, we'll let you know when you check the postcode.
To change the nickname or delivery instructions for an address, simply edit an address in your.
If you'd like to change the location details of an address, please delete it from your address book and add the address anew.
When you try to log in, select the link.
Follow the instructions and we'll email you a secure link so you can reset your password.
Note: AOL users may have emails blocked, so if you don't receive anything from us, please call our Customer Service team on 0345 656 1234.
We'll be happy to reset your password for you.
All the products we stock are grouped into categories.
If you click on the 'Shop' tab at the top of the page, several new tabs will appear below it, each one representing a different group of products.
If you hover over each new tab, you'll be able to see products grouped under that how to book an ocado christmas delivery slot />After clicking the category you're looking for, you can then use the 'Browse' box on the right-hand side to view specific aisles in that category.
Note: The main categories are displayed in the tabs at the top, but you'll find more in the 'Browse' box on the right-hand side.
You'll find a search box in the top right-hand corner of the page it's the one with the little magnifying glass symbol.
So, if you're looking for a particular product, simply type the name of the item into the product search box and click on the green 'Search' button.
You can search for a list of products too, simply click on the next tab and type in what you're looking for.
After your first shop, we'll create a list of favourites for you based on what you like to buy.
So, if you click on the 'Favourites' tab at the top of the page, you can browse through and shop from a list of groceries you've ordered before.
If you need a little inspiration, you'll find lots of exciting products and ideas in our Ocadolife section.
If it's a bottle of wine you're after, click on the 'Wine' tab at the top of the page to browse through our extensive range.
You'll even find our handy 'Wine finder' box on the right-hand side if you need a little help.
Note: You can also search for groceries that are on offer using the 'Offers' tab at the top of the page.
We have lots of products on offer each and every week.
You'll find these throughout our website, with red 'On Offer' and 'Top Offers' links in almost every aisle.
If you want to go straight to all the offers, simply click on the 'Offers' tab at the top of the page.
This will take you through to our dedicated 'Offers' page, where you can browse through each of the categories to see all the products we have on promotion.
You'll also find 'Bundle Offers' and 'Meal Deals' tabs at the top of the page.
Whenever you see a yellow 'add' button on our website, simply click on it to add the corresponding item to your trolley.
Then, when the item is in your trolley, you can use the small plus and minus buttons to specify how many you want.
Things are a little different when it comes to our Service Counter.
Being more of a deli-style counter, we'll need you to specify size, thickness and quantity before adding the item to your trolley.
Some of the items we stock come with these handy product symbols.
If you ever order a product that we're unable to deliver, we'll offer you a substitute — a suitable alternative — in its place.
Your driver will always tell you about any substitutes when your delivery arrives.
If you're not happy with the substitute, simply hand it back to your driver and your bill will be recalculated instantly.
If you're happy with the substitute you'll be charged the price of the new product, not the one you originally ordered.
If you'd like to return something after your driver has left, please call our Customer Service team on 0345 656 1234.
They'll be happy to help.
To add a filter, just click on the 'Shop' tab at the top of the page and use the six drop-down 'category tabs' to click through to a specific aisle.
Simply tick the filters you'd like to add.
Selected filters will only remain active for your visit, so if you leave, remember to tick them again when you come back.
The majority of our products also have 'back of pack' information, which will provide you with a little more detail about a particular product.
To find this information you just have to click on the product image or name in the aisle go through to the product page.
When your delivery arrives, the driver will go through your order with you.
If there's anything you're not happy with, simply hand it back to your driver and your bill will be recalculated instantly.
If you'd like to return something after your driver has left, call our Customer Service team on 0345 656 1234, they'll be happy to help.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
When you're shopping on our website, we'll show you the price per kilogram, the 'typical weight' of an item and the 'typical price' per item.
This should give you an estimated idea of how much the item will cost when it's delivered.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're how to book an ocado christmas delivery slot, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
The 'typical price' is based on what the average weight of that particular item would cost.
As weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
It's important to remember that the price of the actual item delivered to you as listed on your receiptmay be slightly different to the 'typical price' you were given when you placed your order.
So, why does this affect your overall order?
Well, the 'typical price' of an item is used to calculate both the estimated total price of your trolley, and the estimated total price set out in your order confirmation email.
Therefore, the 'total price' of your order as listed on your receipt may differ slightly from the 'estimated total price' you were originally given.
Well, the supplier enters the weight and price information on a product's barcode.
Therefore, the price we charge you for that item will be the price in place at the time the supplier delivered it to us.
Note: We operate a pricing mechanism on approximately 98.
This cancels out any subsequent price changes and automatically charges you the price that was shown on the website when you placed your order.
Your groceries are picked and packed by our team of Personal Shoppers, with the help of our very own super-intelligent software system.
It tells them what products to pack and where to put them, booking free 251 damage, product contamination and even the number of bags we use.
We also use a detailed product segregation guide containing advice from food technology experts and customersas we believe your groceries should be packed to the very highest standards.
If you have any questions or require more information, please call our Customer Service team on 0345 656 1234.
On Tuesday 12th February 2013 we closed our Delivery and Saving Passes and launched our new Smart Pass.
It includes all the benefits of our previous two passes and more, all rolled into one.
Want to know more?
Take a look at our Smart Pass FAQs on this page, or go straight to how to book an ocado christmas delivery slot to sign up.
When you've placed three orders with us, you'll be able to sign up for Ocado Reserved.
With it, you'll be able to book the same delivery every week, or every two weeks, so you'll never miss out on your favourite slot again.
It's easy, flexible and free.
Just log in and click on the 'Ocado Reserved' tab at the top of the page to get started.
We create a 'suggested order' for you using 'Your Instant Shop'.
It's an innovative feature that works hand-in-hand with Ocado Reserved, making shopping online with us even quicker and easier.
We start by looking at the products you like to buy, how often you like to buy them and even how many of them you usually buy.
We'll then use these to put together your 'suggested order' a week before your next slot, so you'll have more than enough time to make any changes.
Note: Although 'Your Instant Shop' will be check this out to you after your first order, it will be much more accurate and effective after your third shop.
We'll create your 'suggested order' using 'Your Instant Shop'.
The order will be available a week before your delivery, so you'll have more than enough time to make changes.
You can also fine-tune how you'd like us to create your 'suggested order' by using 'Your Instant Shop' to tell us what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
It really couldn't be easier, and you're in complete control.
Simply sign in and click on the 'Ocado Reserved' tab at the top of the page.
You'll see an 'Items for delivery' tab under your Ocado Reserved settings, click on it to start editing 'Your Instant Shop'.
Sign in and click on the 'Ocado Reserved' tab at the top of the page.
Click on it, and select the 'Cancel Ocado Reserved' button.
There's also a 'Put subscription on hold' button next to it, just in case you're going away or don't need regular delivery for a while.
This issue is caused by a bug affecting certain iOS apps — including Version 2.
There may be a problem with your password.
Please call our Customer Service team on 0345 656 1234, they'll be happy to reset your password for you.
You may need to check your SSL Secure Sockets Layer settings.
The SSL helps to process transactions securely on the web, but if your settings are wrong you may find it difficult to open certain pages.
Not sure how to change your settings?
If you're using Internet Explorer on Windows, simply click on the tools menu from your web browser, select 'internet options', and then click on the 'advanced' button.
When you check the details, make sure that the SSL options are selected.
As only one person can be logged in at any one time, you may have been automatically logged out.
If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button.
Your setting needs to be set to medium.
In some browsers, clicking the 'back' button actually repeats the last action you did.
If this was an 'add' request, you may be adding extras to your trolley without realising it.
Try sticking to the website navigation to avoid it happening again.
Does it only happen when you're trying to get to ocado.
Try loading another website just to check.
If you get the same message, you'll need to contact your internet service provider.
If the message only seems to appear when you're trying to get to Ocado, give our Customer Service team a call on 0345 656 1234; they'll be happy to help.
You'll be able to use our website on most modern browsers.
This includes Internet Explorer 9 and later, as well as up-to-date version of other browsers: Chrome, Firefox, Safari.
Please note, your browser will need to have to display our site properly.
Our Smart Pass helps you reduce the cost of grocery deliveries, saves you money on big brands, and much more.
Please note: Smart Pass free delivery does not apply during Christmas week 20th—24th December.
Delivery charges apply during Christmas week but all Smart Pass members get priority access to our Christmas slots.
Some customers who signed up how to book an ocado christmas delivery slot an Ocado Delivery Pass before 2009 were entitled to a free delivery at Christmas.
You can browse the whole range of Smart Pass products at once or simply look out for the Smart Pass arrow or tab as you shop.
Plus, make sure you keep an eye on your inbox during your Ocado anniversary month the month you joined.
You never know what you might get!
Yes, but customers with a Smart Pass are at the front of the queue.
We only ever have a limited stock of samples, free gifts and our Ocadolife magazine available, and they will always go to Smart Pass members first.
Smart Pass customers are included in the initial allocations of our Ocadolife magazine, on a first come first served order basis with an online version available once physical stocks are exhausted.
To learn more about how we keep your information secure, see our Privacy Policy.
How do I renew?
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before the renewal date.
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before your renewal date.
For more information about your trial, head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
To find out more about the length of your trial, head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
For more information about continuing your pass, simply head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
Simply log in to your account at ocado.
Select the supermarket you want to import favourites from and enter your login details for that supermarket.
This will be used to add new items to your Ocado Favourites.
Yes — simply head to your Account Settings in My Ocado.
The favourites import is independently powered through mySupermarket.
Your data is protected and is only visible to you; it cannot be accessed by anyone else.
Favourites are selected based on products of a similar value.
The transfer is powered by mySupermarket.
We always try to import as many favourites as possible, but we might not be able to match them exactly.
Imported items will remain in your Ocado Favourites permanently, unless you choose to remove them.
You can import your favourites as many times as you like.
Fetch is the dedicated pet store from Ocado.
Keep an eye on ocado.
Absolutely — if Fetch is delivering in your area simply log in using the same email and password you use for Ocado.
Then, as you check out, simply add your Fetch order to your existing Ocado delivery when prompted.
Just log in to ocado.
Follow the steps on screen to change the delivery time.
On occasion, it might be difficult to change the delivery time for certain Fetch orders.
The English government is introducing a new law that requires all large retailers to charge at least 5p for plastic carrier bags.
There is already a similar 5p charge on single-use bags in Wales, Scotland and Northern Ireland.
The legislation applies to all single-use plastic carrier bags, including the ones we use to deliver your groceries to you in tip-top condition.
Therefore, from the 5th October we will be charging 5p for carrier bags used in all of our orders.
We can't eliminate bags from our deliveries just yet.
Packing them in separate bags for your fridge, cupboard and freezer is a really important part of making sure your groceries arrive in tip-top condition.
The legislation states that big retailers must charge at least 5p for single-use plastic carrier bags.
So, as of 5th October 2015, we will be charging 5p for carrier bags used to pack your shopping.
How much you are charged will vary depending on the size of your order, but we will only charge you for the exact number of bags used — there is no fixed charge.
If it takes five bags to safely pack your order you'll be charged 25p.
If it takes 6 bags, it'll be 30p.
The total amount charged for bags will be shown on your receipt.
The money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
The legislation applies to single-use plastic carrier bags so you will only be charged for the standard bags we use to pack and deliver your shopping.
The bags we use to package non-grocery items aren't classed as single-use plastic carrier bags under the new legislation, so there will be no 5p charge for those.
After picking and packing your order we'll just tot up the number of bags used and charge 5p for each one.
For example, if we use five bags to safely pack your order you'll be charged 25p.
The total amount charged for bags will be shown on your receipt.
We booking games it's fairer on everyone if we only charge for the exact number of bags used to pack your shopping.
Will I be charged now?
We will charge 5p for carrier bags in both England and Wales from the 5th October 2015.
Food safety is really important so additional carrier bags used to protect your shopping will not be charged for.
From the 28th September, we will give you 5p for every used bag you give us to recycle.
And that's not just our carrier bags, we will happily give you 5p for carrier bags from other supermarkets too.
It's an improvement to our current recycling scheme that encourages everyone to recycle their used bags once they have finished with them.
Over the years we have collected and recycled tens of millions of used bags and turned them into shiny new ones, all to reduce the number of plastic bags in circulation.
You'll then receive an email confirming your new order total with the discount applied.
As part of our Bag Recycle Bonus, we pay 5p for every used carrier bag handed back for recycling.
For years we've collected your used carrier bags and recycled them into shiny new ones — including those from other supermarkets too.
To keep the good work going we've been planning to introduce an incentive for some time.
Now we're doing just that with our 5p Bag Recycle Bonus.
The Ocado bags we use to deliver your grocery shopping and plastic carrier bags from other supermarkets are included in our Bag Recycle Bonus.
However, the sealed packaging we use to deliver non-grocery items are not included in our Bag Recycle Bonus.
The sealed packaging you receive Fetch orders in aren't included in the Bag Recycle Bonus.
We've been recycling bags from other supermarkets for quite a while and, to make it even better, they're included in the Bag Recycle Bonus — so we'll give you 5p for those too.
You can hand your driver up to 99 bags at any one time.
Don't rush to unpack your shopping, simply hand back the bags when you have your next delivery.
Simply hand any used carrier bags to your driver when they deliver your shopping and we'll discount 5p per bag from your final order total.
We'll then send you an email confirming your new order total with the adjustment applied.
Every time you return your bags to our delivery drivers, they're brought back to our warehouse where they're sorted.
They are then recycled into new bags ready for another delivery.
This all takes place within the UK, rather than being sent overseas — minimising carbon emissions from transportation.
This is known as closed-loop bag recycling.
We've always been committed to limiting any impact we may have on the environment, which is why we were the first UK grocery retailer to invest in closed-loop bag recycling.
Other than the timing, it isn't directly.
One is a voluntary incentive; the other is a new law.
However, all the money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
Phishing emails are emails sent by fraudsters pretending to be an organisation such as an online shop, bank or credit card company.
There are many reasons why they may send these emails but they are often malicious.
Recently we have seen emails pretending to come from Ocado.
Delete it without opening any attachments, without clicking on any links, and do not reply to the email.
If you did open the attachment or click on a link, you should run anti-virus software on your computer and consider updating your passwords for online accounts.
Due to to the variety of computer systems available we are unable to offer specific advice or technical support.
There are many reputable anti-virus software packages available free versions include Avast and AVG.
Vitality provide health and life insurance that rewards its members for living a balanced lifestyle.
We've partnered with Vitality to offer Vitality members a special discount at Ocado and free delivery.
Vitality members can get up to 25% off the first £100 of Vitality healthy food they buy per month, plus free delivery when at least 30% of their food and drink spend is healthy food.
Vitality recommend a diet of fruit, vegetables, moderate quantities of fibre-rich whole grains, fat-free dairy, a variety of protein-rich foods, and certain healthy fats.
The healthiest options within each of these food groups have been chosen to qualify for the Vitality healthy food discount.
If something isn't classified as 'Vitality healthy food', this doesn't necessarily mean it's unhealthy.
It may still have an important role to play in a healthy, balanced diet, depending on your age, healthy status and exercise habits.
For further details, see.
Vitality's nutritionists and dieticians regularly review which foods listed on ocado.
Please note: it may take a few weeks for new products to be confirmed as 'Vitality food', meaning the Vitality discount may not be applied to them initially.
For further details, see.
You can get up to 25% off healthy food, and free delivery.
Your percentage discount is linked to your Vitality status.
To get the maximum 25% discount, you need to be on Platinum Vitality status and have earned at least 40 Vitality activity points in the previous month.
Vitality memberships with two or more adults need to earn a combined 60 Vitality activity points in the previous month.
Your Vitality discount applies to the first £100 of healthy food you buy per month.
For Vitality memberships with two or more adults, the discount applies to the first £200 of healthy food per month.
To get free delivery, at least 30% of your food and drink spend must be healthy food.
For more information, go to your.
First, link your Vitality and Ocado accounts.
Simply follow the instructions on your.
Once you've linked your accounts, add some healthy food to your trolley and place an order of £40 or more.
As you check out you'll see how much you've saved.
Your Vitality discount is applied automatically and there's no code to enter.
Simply search for a food you fancy, then tick the 'Vitality healthy food' filter.
This will show you all qualifying healthy food options for the item you searched for.
If you don't see the 'Vitality food' filter, it may be that the item you searched for has no qualifying healthy food options.
Also, products newly added to the Ocado range may take up to five weeks to be confirmed as 'Vitality healthy food', so they might not be included in the healthy food filter initially.
Go to your Vitality membership in to see your discount, and the remaining value of healthy food to which the discount applies.
For more information about your Vitality membership, check your.
We'll show you exactly how much you'll save for each order as you check out.
This might be because you haven't earned enough Vitality activity points in the previous month.
Go to your to check how many activity points you have remaining.
The Vitality discount applies to the first £100 of Vitality food you buy per month or £200 if you have a 2+ person Vitality membership.
Any healthy food you buy after that will be charged at the standard price.
Let's say you have £20 remaining of your monthly £100, and you place an order buying £40 of healthy food.
With your Gold 20% discount, you'll receive a detector books metal free discount 20% of the remaining??
If you're an Anytime Smart Pass member, you'll always get free delivery with your Smart Pass, so the Vitality free delivery won't apply.
If you're a Midweek Smart Pass member, you'll get free delivery from Tuesday — Thursday with your Smart Pass, and you can qualify for Vitality free delivery for the rest of the week if at least 30% of your food and drink spend is healthy food.
You'll still get your Vitality discount at Christmas, but Vitality free delivery does not apply during Christmas week 20th—24th December.
First, double-check in how much healthy food you've bought this month; you might have already bought £100 worth.
If so, well done!
If you haven't already bought £100 of healthy food, the reason the discount wasn't applied might be that the product is newly added to the Ocado range.
It can take up to five weeks for Ocado and Vitality to confirm that a product qualifies as Vitality food, which means some new products may not be eligible for the Vitality discount when they're first available at Ocado.
What qualifies as 'food and drink'?
If you use to book a regular slot, please edit every order and check out again to make sure your Vitality discount is applied.
The government, through the Department of the Environment, Food and Rural Affairs DEFRA has, for the first time, imposed a housing order on poultry kept across England, with devolved authorities in Wales, Scotland and Northern Ireland following suit.
The reasoning is that, in doing so, contact between wild birds and farmed animals will be minimised – cutting the risk of the H5N8 strain of avian influenza bird flu that is now endemic across the European continent infecting farms.
It is an unprecedented situation but EU regulations allow the eggs from free-range hens to be marketed as such for the first 12 weeks of any such housing order.
At Ocado we wanted to reassure you that the free range birds that supply our eggs, even though they may be housed, continue to be reared to the highest standards of animal welfare.
Avian influenza bird flu is a disease of birds.
The H5N8 strain of the disease has been found in wild and farmed birds in the UK.
A number of measures are in place to reduce the risk of the disease spreading.
Public Health England advises that the risk to public health is very low and the Food Standards Agency has said there is no food safety risk for UK consumers.
Where avian influenza has been confirmed, the Department of the Environment, Food and Rural Affairs DEFRA has put restrictions in place to limit the spread of disease, and investigate the source of the infection.
The Food Standards Agency has said there is no food safety risk for UK consumers.
Avian influenza is spread to free range poultry from contact with wild birds, especially migratory species.
To control the spread of disease the government, through DEFRA, has ordered everyone in England who keeps free range poultry to ensure the birds remain indoors until the outbreak has passed.
This order covers large flocks on farms and small backyard hobby flocks.
At Ocado, we work closely with our suppliers to ensure that free range hens, even though they may be housed, continue to be reared to the highest standards of animal welfare.
The highest standards of animal welfare article source been maintained in our flocks – and higher welfare eggs cost more to produce than standard eggs.
It wouldn’t be fair to our producers to charge less for the eggs as current circumstances go here beyond their control and affect all producers and retailers of free range eggs.
All free range poultry in England are currently housed by government order through DEFRA.
This affects all retailers, including supermarkets.
Although organic hens may now be housed, they continue to be raised to organic standards in every other way.
Once the current housing order is lifted, organic eggs will regain their free range status.
Organic eggs will be over-stickered.
The sticker on your free range egg box denotes that the eggs have been laid by birds kept inside barns for their own safety.
EU law stipulates that, after 12 weeks of free range poultry being housed, egg boxes and packs then need to indicate that https://eronline.ru/book/games-jungle-book-2.html eggs have been laid by hens kept inside.
An Avian Influenza Prevention Zone was established by UK government veterinary authorities on 6th December 2016.
The 12-week housing order ended on 28th February 2017.
There is still a requirement to house some hens; eggs how to book an ocado christmas delivery slot free range hens will be sold in packs with stickers on to indicate this.
You need four pints of milk weekly, and a big box of cereal every fortnight.
To save time shopping, you can choose your milk as a weekly Regular, and your cereal as a fortnightly Regular.
Your Regular milk will be added to your trolley every Monday, and your cereal every other Monday, ready for you to do your shop and check out.
Find a product you want to make a Regular.
Ocado Regulars can save you time, and help make sure you never run out of the products you need.
For example, instead of adding milk, eggs, and bread with every week, make your breakfast Favourites weekly Regulars and they'll be in your trolley every Monday — ready for you to finish shopping.
For items you buy less frequently, like detergent or washing up liquid, try choosing monthly or two-monthly Regulars.
Yes, if a Regular is on offer when it's added to your trolley, that offer will apply.
Regulars are added to your trolley on Mondays some time in the early hours when only computers are awake.
This does not affect your deliveries: you can book a slot for any day of the week.
Regulars are added in the early hours of Monday morning, when only computers are awake.
There are two ways to do this.
You can see all your Regulars on the.
View the product details to change the quantity or frequency.
No, the quantity and frequency can only be changed on the.
When you change quantity in your trolley, it will only affect the order you are placing.
Regulars are only added to your trolley, not to an existing order.
So, to add them to an Ocado Reserved order, you'll need to edit the order first.
You can now shop with Ocado through an Amazon Echo just by talking to it!
You only need to link your Ocado account once.
Sometimes there are issues linking Ocado accounts to Alexa.
You can shop while you cook!
What else can you do with our Skill?
Instead, please use our website or.
We select products based on your Favourites.
If you have an Amazon Echo, or any device that lets you talk to Alexa, you can shop by voice at no extra cost but at extra convenience!
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal iOS device with a passcode or Touch ID enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal Android device with a pattern, PIN or password screen lock enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
There are two ways to view products on your Android device: in a list, or with scaled images.
You can switch between the two with the buttons in the top right.
Viewing products in a list lets you see full product info: full name, size, weight, price per unit etc.
Viewing products with scaled images gives you more choice on screen, and should help you tell at a glance how large a product is.
Starting on 6th April 2018 the tax will be applied to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
The official name given by the government is the Soft Drinks Industry Levy, but there are a few other names being used too, like 'sugar tax'.
For soft drinks that contain at least 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with at least 8g of sugar per 100ml the tax is 24p per litre.
Fruit juices, drinks with naturally occurring sugar, and milk-based drinks containing sugar are go here from the tax.
The tax applies to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
To shop from products that aren't affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
The sugar tax has been created to reduce the amount of sugar we're consuming as a nation.
Doing so will reduce the risk of some serious health problems and illnessnes such as type 2 diabetes.
As a responsible retailer, we want to make everything as clear as possible for our customers.
For products affected by sugar tax, the choice is yours; if you search for a sugar tax item you'll see the price upfront — it won't be hidden away on your receipt.
If you don't want to see products affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
Vitality members can get discounts on healthy food and drink in their Ocado shopping.
If you'd like to find out more about how we offer our customers healthy choices, of our Corporate Responsibility report.
The tax is part of a public health inititative by the UK government to combat rising rates just click for source obesity and type 2 diabetes in the UK.
The tax came into effect on 6th April 2018.
Money collected by the government from this tax will be used to fund sports activities in schools to help combat childhood obesity and diabetes.
The tax is already included in the product's price, so the price you see is the price you'll be charged.
There are two ways the tax is applied to prices: for soft drinks that contain 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with 8g of sugar per 100ml the tax is 24p per litre.
The sugar tax will not be separately listed on receipts.
In line with the new legislation, some suppliers have changed the recipe for their soft drinks to reduce the amount of sugar they contain.
If you order a new, lower sugar drink but receive an original recipe version, this is because there is some existing stock in our fulfilment centre.
We're working hard to make sure our range is as up-to-date as possible, so this shouldn't happen often.
You will be charged the original, lower price because the product was bottle before 6th April the date the legislation came into effect.
We send a reminder the day before a delivery that contains your order cut-off time – just in case you want to asda online a slot any changes.
Select 'Disable SMS Reminders' and click Save.
If you really need to get in touch with your driver then give us a ring on 0345 656 1234.
SMS reminders are completely separate from marketing communications.
If you opt in for SMS reminders you will receive updates about your order directly to your mobile as a text message.
These are reminders only and will never be used for marketing purposes, and we will not automatically opt you into receiving marketing communications without your permission.
Got a question or issue not answered here?
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Continue shopping if you're happy, or find out how to.

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If you are a delivery saver shopper you can book Christmas Delivery slots from 26th December, and from experience these go FAST. Last time I was up at 2am on the first day of booking (crying baby) and still didn't manage to get the slot I wanted! Any leftover slots (yeah, right) will be made available to non-delivery saver customers to book.


Enjoy!
When should you book your Christmas food deliveries? - Liverpool Echo
Valid for casinos
Online grocers start Christmas shopping battle with call to book slots by October | Business | The Guardian
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Search Finding products with a list is really easy.
Once you've made your list, we can use it to find all the items that you want.
You can browse the shop and add to your trolley before you've registered with us.
However, we recommend first so we can check if we deliver to your postcode.
When you've registered, try booking a delivery slot before you start shopping.
That way, you'll see exactly which products will be available for your chosen slot.
The best thing to do is.
It only takes 30 seconds, and we'll let you know immediately if we deliver to your postcode.
We don't deliver to the whole of the UK yet, but we're constantly expanding our delivery areas so we may be soon.
If you we'll email you to let you know when we've reached your neck of the woods.
The delivery charge for your order depends on the day and time of your slot, and the value of your order.
If your order is less than £75, there's a minimum charge of £2.
For standard orders of £75 or more, you may be offered free delivery.
To say goodbye to delivery charges.
You'll also save at least 10% on big brands, and get priority access to Christmas deliveries.
We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express and John Lewis Partnership cards.
You can also pay with PayPal.
We no longer accept Solo or Electron cards, but if you already have a Solo or Electron card saved as a payment method, it will still be valid.
We do accept John Lewis and Waitrose account cards, but only if they have already been added to your Ocado account.
You can no longer add John Lewis or Waitrose account cards, and any removed from your stored the book terry schott details will not be accepted if you try to add them again.
We calculate VAT based on the VATable products in your order, your delivery charge, and any money-off vouchers you might have used.
VATable products include alcoholic drinks, confectionery, and some other not-so-healthy snacks.
VATable products are taxed at the standard rate of 20%; you can read more on.
Delivery charges and money-off vouchers are not charged at the standard rate — the taxman doesn't make life easy — both are currently taxed at a rate of 6.
Here's an example of how we work out VAT: One of our customers, Mr Hammond, ordered an £8 bottle of wine with his shopping.
The 20% VAT came to £1.
Mr Hammond had a delivery charge of £5.
Also, he had a money-off voucher for £10.
VAT rates for VATable products, delivery charges and vouchers correct as of December 2016.
Click on the 'Add new card' button and enter your card details.
Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided.
Then, when you move on to Step 6, you can store the details for future use.
We only accept John Lewis or Waitrose account cards if they're already been added to your Ocado account.
It's no longer possible to add a new John Lewis or Waitrose account card to an Ocado account, and any removed from your account will not be accepted if you add them again.
We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout.
So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.
Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires.
They will undertake the verification process on our behalf.
You can use an alternative card as long as you have the card owner's permission.
You can enter voucher and coupon codes as you check out.
Enter your code e.
VOU1234567 and hit 'Add' — you'll see a green message to confirm.
If there are any hiccups, you'll see a red message explaining the problem.
Once you've added a code, you'll also see a 'Remove' button, in case you change your mind.
The letters VOU must be in capitals, as the system is case sensitive.
This is the same for coupon codes, the letters COU must be in capitals.
Go to your account settings and select the 'Delivery address book' box.
Then click on the 'Add an address' button, entering your details as the boxes appear.
If you're not at home when your delivery arrives, your driver will try to reach you by phone.
If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 656 1234 or the number provided on the card.
Always make sure you contact us straight away.
NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.
We actually recommend booking your slot before you start shopping — that way you'll see what's in stock and available for your delivery.
Please note: a reserved delivery slot expires after 60 minutes if you have not checked out.
If your chosen delivery expires, you might need to reserve the slot again or possibly book a new one.
Delivery slots expire after 60 minutes if you have not checked out.
If your chosen delivery has expired, you will need to reserve the slot again or possibly book a new one.
Click on the 'Order' tab and find the order you wish to change.
When your order details appear, select the 'Change delivery' link.
You will then be able to choose your preferred delivery time and confirm it.
It's simple: when you've logged in, just hit the button on the home page of our website or app.
We recommend booking a delivery first, so when you start shopping you'll see what's in stock and available for your delivery.
Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time.
If your chosen delivery does expire, you'll need to reserve the slot again or possibly book a new one.
The easiest way to guarantee the same delivery slot every week is to sign up to our Ocado Reserved service.
It's easy, flexible and free, all you have to do is book a regular delivery slot at a time and date that suits you.
Look for it in My Ocado.
We're an internet company, so all orders must be placed through our website or mobile apps.
You'll find an 'Orders' tab in the toolbar when you sign in to your account.
There's also a 'My orders' button in the 'Welcome back' box at the top of the page.
Click on either of these to view existing and previous orders.
Sign in and click on the 'Trolley' link at the top of the page.
Once in 'Your trolley', you'll find a 'Copy trolley to list' link on the right-hand side of the page.
Click on it, name the list, and then click the 'Create and add' button to save it.
To view saved shopping lists, click on the 'Shopping Lists' tab when you sign in to your account.
When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details.
Please note: AOL customers with active junk filters may not receive confirmation emails.
If you'd like a text-only printed version of your order, please print the order confirmation email.
Of course, making changes to an order is easy.
Using our website or app,then 'Edit' the order to make changes.
You can add or remove products, and even change the delivery slot.
Please remember to check out again once you've finished editing.
If you don't, the changes you made to your order won't be saved.
You can edit an order as many times as you like until its 'cut-off time' — usually up to 24 hours before the delivery is due.
To check the cut-off time for your order, go to the home screen on our website or app.
We'll also send you a cut-off time reminder email and text message for upcoming orders.
On our website or app, go to.
Find the order you wish to cancel, and select 'Cancel order'.
You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due.
If you need to cancel an order after its cut-off time, please call our Customer Service team on 0345 656 1234.
Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
Your reserved delivery slot will expire after 60 minutes if you have not checked out.
If you need longer to complete your shop, simply check out your order and go back to edit it later.
As long as it's before your cut-off time, you can make as many changes as you like.
Yes, simply find the order you want to buy again on your.
View the order, click 'Add all to trolley', then check out.
You can view your receipts in our app or on the website.
We'll also send you PDF copies by email.
If you'd like to print a receipt from a previous order, simply click on the 'Orders' tab and find the order you're looking for.
There'll be a 'Print' link under the receipt column, click on it to print a copy.
All our special offers are subject to availability.
However, if you order items that are on a multi-buy special offer and we're unable to deliver all of the Items you need to get the multi-buy discount, we'll give you a pro-rata discount instead.
It'll be based on the price of the items we do deliver.
Equally, if you order an item that's on special offer and we substitute it, we'll give you a pro-rata discount on the substitute item based on its price.
So, now for the trickier part - how do we work out the pro-rata discount?
Then we divide 1 by 2 and multiply it by 3 to arrive at your pro-rata saving.
Finally, we divide this total between the items on special offer that we delivered, based on their cost.
Sound a little complicated?
No problem, we work it all out for you.
All you have to do is enjoy the discount.
Note: This only applies when items on offer are actually ordered but not delivered.
If our website shows that an item on promotion is out of stock or does not allow you to order it, we won't be able to give you the compensatory discount.
Your Instant Shop is an innovative feature that makes shopping online with us even quicker and easier.
It creates a 'suggested order' for you, based on products you like to buy, how often you like to buy them and even how many of them you usually buy.
You can then fine-tune your 'suggested order', so you're always in complete control.
To fine-tune your 'suggested order', simply select what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
The feature works hand-in-hand with our Ocado Reserved service, so you can set up and book a regular delivery slot and typical order in seconds.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
If you've changed your mind about a non-perishable item, you have up to 14 days after your delivery to contact us for a refund.
Call us on 0345 656 1234 or email.
We'll go through your options with you and arrange for your refund and return.
All we ask is that you return products in a re-saleable condition, with their original packaging and tags if applicable.
This means that if a product is sealed or has a hygiene seal, free ellen white books ask that you do not remove this seal until you're sure you're keeping the item.
When we get the item back from you will process your refund within 14 days.
While we don't offer exchanges, you're more than welcome to how to book an ocado christmas delivery slot any refunded item on your next Ocado shop.
If you discover that there's something wrong with the product, such as a fault, damage or it's not as described, you have a couple of options to get a refund.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at ocado ocado.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
If there are any perishable items in your delivery that you're not happy with, you can either hand them back to your driver — who'll take them off your bill — or give us a call on 0345 656 1234 go here discuss your options.
Unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at or call us on 0345 656 1234; we'll be happy to help go through your refund options with you.
All your personal details are held in your account settings.
To edit your existing details, simply sign in and click on the 'Account settings' tab towards the top of the page.
Then select the category you wish to add to or amend, completing the relevant fields on each page.
Go to how to book an ocado christmas delivery slot account settings and click on the 'Marketing communications' box.
There are two options on the page, and you need to click on the small boxes to either add or remove the ticks from each option.
Don't forget to click the 'Update' button when you're finished, or your changes won't be saved.
Go to your account settings and click on the 'Text message delivery reminders' box.
Then scroll down to the 'Mobile number' box at the bottom of the page, where you can select your mobile number from the drop down menu.
If you no longer want to receive text message reminders, simply select 'Do not send me SMS alerts' in the same drop-down menu.
Note: Text message delivery reminders are not part of marketing communications.
Of course — you can have your shopping delivered wherever you like, as long as the postcode is in our delivery area.
Go to your to add a new address.
If it's outside of our delivery area, we'll let you know when you check the postcode.
To change the nickname or delivery instructions for an address, simply edit an address in your.
If you'd like to change the location details of an address, please delete it from your address book and add the address anew.
When you try to log in, select the link.
Follow the instructions and we'll email you a secure link so you can reset your password.
Note: AOL users may have emails blocked, so if you don't receive anything from us, please call our Customer Service team on 0345 656 1234.
We'll be happy to reset your password for you.
All the products we stock are grouped into categories.
If you click on the 'Shop' tab at the top of the page, several new tabs will appear below it, each one representing a different group of products.
If you hover over each new tab, you'll be able to see products grouped under that category.
After clicking the category you're looking for, you can then use the 'Browse' box on the right-hand side to view specific aisles in that category.
Note: The main categories are displayed in the tabs at the top, but you'll find more in the 'Browse' box on the right-hand side.
You'll find a search box in the top right-hand corner of the page it's the one with the little magnifying glass symbol.
So, if you're looking for a particular product, simply type the name of the item into the product search box and click on the green 'Search' button.
You can search for a list of products too, simply click on the next tab and type in what you're looking for.
After your first shop, we'll create a list of favourites for you based on what you like to buy.
So, if you click on the 'Favourites' tab at the top of the page, you can browse through and shop from a list of groceries you've ordered before.
If you need a little inspiration, you'll find lots of exciting products and ideas in our Ocadolife section.
If it's a bottle of wine you're after, click on the 'Wine' tab at the top of the page to browse through our extensive range.
You'll even find our handy 'Wine finder' box on the right-hand side if you need a little help.
Note: You can also search see more groceries that are on offer using the 'Offers' tab at the top of the page.
We have lots of products on offer each and every week.
You'll find these throughout our website, with red 'On Offer' and 'Top Offers' links in almost every aisle.
If you want to go straight to all the offers, simply click on the 'Offers' tab at the top of the page.
This will take you through to our dedicated 'Offers' page, where you can browse through each of the categories to see all the products we have on promotion.
You'll also find 'Bundle Offers' and 'Meal Deals' tabs at the top of the page.
Whenever you see a yellow 'add' button on our website, simply click on it to add the corresponding item to your trolley.
Then, when the item is in your trolley, you can use the small plus and minus buttons to specify how many you want.
Things are a little different when it comes to our Service Counter.
Being more of a deli-style counter, we'll need you to specify size, thickness and quantity before adding the item to your trolley.
Some of the items we stock come with these handy product symbols.
If you ever order a product that we're unable to deliver, we'll offer you a substitute — a suitable alternative — in its place.
Your driver will always tell you about any substitutes when your delivery arrives.
If you're not happy with the substitute, simply hand it back to your driver and your bill will be recalculated instantly.
If you're happy with the substitute you'll be charged the price of the new product, not the one you originally ordered.
If you'd like to return something after your driver has left, please call our Customer Service team on 0345 656 1234.
They'll be happy to help.
To add a filter, just click on the 'Shop' tab at the top of the page and use the six drop-down 'category tabs' to click through to a specific aisle.
Simply tick the filters you'd like to add.
Selected filters will only remain active for your visit, so if you leave, remember to tick them again when you come back.
The majority of our products also have 'back of pack' information, which will provide you with a little more detail about a particular product.
To find this information you just have to click on the product image or name in the aisle go through to the product page.
When your delivery arrives, the driver will go through your order with you.
If there's anything you're not happy with, simply hand it back to your driver and your bill will be recalculated instantly.
If you'd like to return something after your driver has left, call our Customer Service team on 0345 656 1234, they'll be happy to help.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
When you're shopping on our website, we'll show you the price per kilogram, the 'typical weight' of an item and the 'typical price' per item.
This should give you an estimated idea of how much the item will cost when it's delivered.
As the weights and sizes of some products vary, certain items also known as jocuri slot mania book of ra items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
The 'typical price' is based on what the average weight of that particular item would cost.
As weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
It's important to remember that the price of the actual item delivered to you as listed on your receiptmay be slightly different to the 'typical price' you were given when you placed your order.
So, why does this affect your overall order?
Well, the 'typical price' of an item is used to calculate both the estimated total price of your trolley, and the estimated total price set out in your order confirmation email.
Therefore, the 'total price' of your order as listed on your receipt may differ slightly from the 'estimated total price' you were originally given.
Well, the supplier enters the weight and price information on a product's barcode.
Therefore, the price we charge you for that item will be the price in place at the time the supplier delivered it to us.
Note: We operate a pricing mechanism on approximately 98.
This cancels out any subsequent price how to book an ocado christmas delivery slot and automatically charges you the price that was shown on the website when you placed your order.
Your groceries are picked and packed by our team of Personal Shoppers, with the help of our very own super-intelligent software system.
It tells them what products to pack and where to put them, minimising damage, product contamination and even the number of bags we use.
We also use a detailed product segregation guide containing advice from food technology experts and customersas we believe your groceries should be packed to the very highest standards.
If you have any questions or require more information, please call our Customer Service team on 0345 656 1234.
On Tuesday 12th February 2013 we closed our Delivery article source Saving Passes and launched our new Smart Pass.
It includes all the benefits of our previous two passes and more, all rolled into one.
Want to know more?
Take a look at our Smart Pass FAQs on this page, or go straight to our to sign up.
When you've placed three orders with us, you'll be able to sign up for Ocado Reserved.
With it, you'll be able to book the same delivery every week, or every two weeks, so you'll never miss out on your favourite slot again.
It's easy, flexible and free.
Just log in and click on the 'Ocado Reserved' tab at the top of the page to get started.
We create a 'suggested order' for you using 'Your Instant Shop'.
It's an innovative feature that works hand-in-hand with Ocado Reserved, making shopping online with us even quicker and easier.
We start by looking at the products you like to buy, how often you like to buy them and even how many of them you usually buy.
We'll then use these to put together your 'suggested order' a week before your next slot, so you'll have more than enough time to make any changes.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
We'll create your 'suggested order' using 'Your Instant Shop'.
The order will be available a week before your delivery, so you'll have more than enough time to make changes.
You can also fine-tune how you'd like us link create your 'suggested order' by using 'Your Instant Shop' to tell us what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
It really couldn't be easier, and you're in complete control.
Simply sign in and click on the 'Ocado Reserved' tab at the top of the page.
You'll see an 'Items for delivery' tab under your Ocado Reserved settings, click on it to start editing 'Your Instant Shop'.
Sign in and click on the 'Ocado Reserved' tab at the top of the page.
Click on it, and select the 'Cancel Ocado Reserved' button.
There's also a 'Put subscription on hold' button next to it, just in case you're going away or don't need regular delivery for a while.
This issue is caused by a bug affecting certain iOS apps — including Version 2.
There may be a check this out with your password.
Please call our Customer Service team on 0345 656 1234, they'll be happy to reset your password for you.
You may need to check your SSL Secure Sockets Layer settings.
The SSL helps to process transactions securely on the web, but if your settings are wrong you may find it difficult to open certain pages.
Not sure how to change your settings?
If you're using Internet Explorer on Windows, simply click on the tools menu from your web browser, select 'internet options', and then click on the 'advanced' button.
When you check the details, make sure that the SSL options are selected.
As only one person can be logged in at any one time, you may have been automatically logged out.
If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button.
Your setting needs to be set to medium.
In some browsers, clicking the 'back' button actually repeats the last action you did.
If this was an 'add' request, us visa slot booking hyderabad may be adding extras to your trolley without realising it.
Try sticking to the website navigation to avoid it happening again.
Does it only happen when you're trying to get to ocado.
Try loading another website just to check.
If you get the same message, you'll need to contact your internet service provider.
If the message only seems to appear when you're trying to get to Ocado, give our Customer Service team a call on 0345 656 1234; they'll be happy to help.
You'll be able to use our website on most modern browsers.
This includes Internet Explorer 9 and later, as well as up-to-date version of other browsers: Chrome, Firefox, Safari.
Please note, your browser will need to have to display our site properly.
Our Smart Pass helps you reduce the cost of grocery deliveries, saves you money on big brands, and much more.
Please note: Smart Pass free delivery does not apply during Christmas week 20th—24th December.
Delivery charges apply during Christmas week but all Smart Pass members get priority access to our Christmas slots.
Some customers who signed up for an Ocado Delivery Pass before 2009 were entitled to a free delivery at Christmas.
You can browse the whole range of Smart Pass products at once or simply look out for the Smart Pass arrow or tab as you shop.
Plus, make sure you keep an eye on your inbox during your Ocado anniversary month the month you joined.
You never know what you might get!
Yes, but customers with a Smart Pass are at the front of the queue.
We only ever have a limited stock of samples, free gifts and our Ocadolife visit web page available, and they will always go to Smart Pass members first.
Smart Pass customers are included in the initial allocations of our Ocadolife magazine, on a first come first served order basis with an online version available once physical stocks are exhausted.
To learn more about how we keep your information secure, see our Privacy Policy.
How do I renew?
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before the renewal date.
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before your renewal date.
For more information about your trial, head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
To find out more about the length of your trial, head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
For more information about continuing your pass, simply head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
Simply log in to your account at ocado.
Select the supermarket you want to import favourites from and enter your login details for that supermarket.
This will be used to add new items to your Ocado Favourites.
Yes — simply head to your Account Settings in My Ocado.
The favourites import is independently powered through mySupermarket.
Your data is protected and is only visible to you; it cannot be accessed by anyone else.
Favourites are selected based on products of a similar value.
The transfer is powered by mySupermarket.
We always try to import as many favourites as possible, but we might not be able to match them exactly.
Imported items will remain in your Ocado Favourites permanently, unless you choose to remove them.
You can import your favourites as many times as you like.
Fetch is the dedicated pet store from Ocado.
Keep an eye on ocado.
Absolutely — if Fetch is delivering in your area simply log in using the same email and password you use for Ocado.
Then, as you check out, simply add your Fetch order to your existing Ocado delivery when prompted.
Just log in to ocado.
Follow the steps on screen to change the delivery time.
On occasion, it might be difficult to change the delivery time for certain Fetch orders.
The English government is introducing a new law that requires all large retailers to charge at least 5p for plastic carrier bags.
There is already a similar 5p charge on single-use bags in Wales, Scotland and Northern Ireland.
The legislation applies to all single-use plastic carrier bags, including the ones we use to deliver your groceries to you in tip-top condition.
Therefore, from the 5th October we will be charging 5p for carrier bags used in all of our orders.
We can't eliminate bags from our deliveries just yet.
Packing them in separate bags for your fridge, cupboard and freezer is a really important part of making sure your groceries arrive in tip-top condition.
The legislation states that big retailers must charge at least 5p for single-use plastic carrier bags.
So, as of 5th October 2015, we will be charging 5p for carrier bags used to pack your shopping.
How much you are charged will vary depending on the size of your order, but we will only charge you for the exact number of bags used — there is no fixed charge.
If it takes five bags to safely pack your order you'll be charged 25p.
If it takes 6 bags, it'll be 30p.
The total amount charged for bags will be shown on your receipt.
The money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
The legislation applies to single-use plastic carrier bags so you will only be charged for the standard bags we use to pack and deliver your shopping.
The bags we use to package non-grocery items aren't classed as single-use plastic carrier bags under the new legislation, so there will be no 5p charge for those.
After picking and packing your order we'll just tot up the number of bags used and charge 5p for each one.
For example, if we use five bags to safely pack your order you'll be charged 25p.
The total amount charged for bags will be shown on your receipt.
We think it's fairer on everyone if we only charge for the exact number of bags used to pack your shopping.
Will I be charged now?
We will charge 5p for carrier bags in both England and Wales from the 5th October 2015.
Food safety is really important so additional carrier bags used to protect your shopping will not be charged for.
From the 28th September, we will give you 5p for every used bag you give us to recycle.
And that's not just our carrier bags, we will happily give you 5p for carrier bags from other supermarkets too.
It's an improvement to our current recycling scheme that encourages everyone to recycle their used bags once they have finished with them.
Over the years we have collected and recycled tens of millions of used bags and turned them into shiny new ones, all to reduce the number of plastic bags in circulation.
You'll then receive an email confirming your new order total with the discount applied.
As part of our Bag Recycle Bonus, we pay 5p for every used carrier bag handed back for recycling.
For years we've collected your used carrier bags and recycled them into shiny new ones — including those from other supermarkets too.
To keep the good work going we've been planning to introduce an incentive for some time.
Now we're doing just that with our 5p Bag Recycle Bonus.
The Ocado bags we use to deliver your grocery shopping and plastic carrier bags from other supermarkets are included in our Bag Recycle Bonus.
However, the sealed packaging we use to deliver non-grocery items are not included in our Bag Recycle Bonus.
The sealed packaging you receive Fetch orders in aren't included in the Bag Recycle Bonus.
We've been recycling bags from other supermarkets for quite a while and, to make it even better, they're included in the Bag Recycle Bonus — so we'll give you 5p for those too.
You can hand your driver up to 99 bags at any one time.
Don't rush to unpack your shopping, simply hand back the bags when you have your next delivery.
Simply hand any used carrier bags to your driver when they deliver your shopping and we'll discount 5p per bag from your final order total.
We'll then send you an email confirming your new order total with the adjustment applied.
Every time you return your bags to our delivery drivers, they're brought back to our warehouse where they're sorted.
They are then recycled into new bags ready for another delivery.
This all takes place within the UK, rather than being sent overseas — minimising carbon emissions from transportation.
This is known as closed-loop bag recycling.
We've always been committed to limiting any impact we may have on the environment, which is why we were the first UK grocery retailer to invest in closed-loop bag recycling.
Other than the timing, it isn't directly.
One is a voluntary incentive; the other is a new law.
However, all the money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
Phishing emails are emails sent by fraudsters pretending to be an organisation such as an online shop, bank or credit card company.
There are many reasons why they may send these emails but they are often malicious.
Recently we have seen emails pretending to come from Ocado.
Delete it without opening any attachments, without clicking on any links, and do not reply to the email.
If you did open the attachment or click on a link, you should run anti-virus software on your computer and consider updating your passwords for how to book an ocado christmas delivery slot accounts.
Due to to the variety of computer systems available we are unable to offer specific advice or technical support.
There are many reputable anti-virus software packages available free versions include Avast and AVG.
Vitality provide health and life insurance that rewards its members for living a balanced lifestyle.
We've partnered with Vitality to offer Vitality members a special discount at Ocado and free delivery.
Vitality members can get up to 25% off the first £100 of Vitality healthy food they buy per month, plus free delivery when at least 30% of their food and drink spend is healthy food.
Vitality recommend a diet of fruit, vegetables, moderate quantities of fibre-rich whole grains, fat-free dairy, a variety of protein-rich foods, and certain healthy fats.
The healthiest options within each of these food groups have been chosen to how to book an ocado christmas delivery slot for the Vitality healthy food discount.
If something isn't classified as 'Vitality healthy food', this doesn't necessarily mean it's unhealthy.
It may still have an important role to play in a healthy, balanced diet, depending on your age, healthy status and exercise habits.
For further details, see.
Vitality's nutritionists and dieticians regularly review which foods listed on ocado.
Please note: it may take a few weeks for new products to be confirmed as 'Vitality food', meaning the Vitality discount may not be applied to them initially.
For further details, see.
You can get up to 25% off healthy food, and free delivery.
Your percentage discount is linked to your Vitality status.
To get the maximum 25% discount, you need to be on Platinum Vitality status and have earned at least 40 Vitality activity points in the previous month.
Vitality memberships with two or more adults need to earn a combined 60 Vitality activity points in the previous month.
Your Vitality discount applies to the first £100 of healthy food you buy per month.
For Vitality memberships with two or more adults, the discount applies to the first £200 of healthy food per month.
To get free delivery, at least 30% of your food and drink spend must be healthy food.
For more information, go to your.
First, link your Vitality and Ocado accounts.
Simply follow the instructions on your.
Once you've linked your accounts, add some healthy food to your trolley and place an order of £40 or more.
As you check out you'll see how much you've saved.
Your Vitality discount is applied automatically and there's no code to enter.
Simply search for a food you fancy, then tick the 'Vitality healthy food' filter.
This will show you all qualifying healthy food options for the item you searched for.
If you don't see the 'Vitality food' filter, it may be that the item you searched for has no qualifying healthy food options.
Also, products newly added to the Ocado range may take up to five weeks to be confirmed as 'Vitality healthy food', so they might not be included in the healthy food filter initially.
Go to your Vitality membership in to see your discount, and the remaining value of healthy food to which the discount applies.
For more information about your Vitality membership, check your.
We'll show you exactly how much you'll save for each order as you check out.
This might be because you haven't earned enough Vitality activity points https://eronline.ru/book/the-game-book-review-terry-schott.html the previous month.
Go to your to check how many activity points you have remaining.
The Vitality discount applies to the first £100 of Vitality food you buy per month or £200 if you have a 2+ person Vitality membership.
Any healthy food you buy after that will be charged at the standard price.
Let's say you have £20 remaining of your monthly £100, and you place an order buying £40 of healthy food.
With your Gold 20% discount, you'll receive a £4 discount 20% of the remaining??
If you're an Anytime Smart Pass member, you'll always get free delivery with your Smart Pass, so the Vitality free delivery won't apply.
If you're a Midweek Smart Pass member, you'll get free delivery from Tuesday — Thursday with your Smart Pass, and you can qualify for Vitality free delivery for the rest of the week if at least 30% of your food and drink spend is healthy food.
You'll still get your Vitality discount at Christmas, but Vitality free delivery does not apply during Christmas week 20th—24th December.
First, double-check in how much healthy food you've bought this month; you might have already bought £100 worth.
If so, well done!
If you haven't already bought £100 of healthy food, the reason the source wasn't applied might be that the product is newly added to the Ocado range.
It can take up to five weeks for Ocado and Vitality to confirm that a product qualifies as Vitality food, which means some new products may not be eligible for the Vitality discount when they're first available at Ocado.
What qualifies as 'food and drink'?
If you use to book a regular slot, please edit every order and check out again to make sure your Vitality discount is applied.
The government, through the Department of the Environment, Food and Rural Affairs DEFRA has, for the first time, imposed a housing order on poultry kept across England, with devolved authorities in Wales, Scotland and Northern Ireland following suit.
The reasoning is that, in doing so, contact between wild birds and farmed animals will be minimised – cutting the risk of the H5N8 strain of avian influenza bird flu that is now endemic across the European continent infecting farms.
It is an unprecedented situation but EU regulations allow the eggs from free-range hens to how to book an ocado christmas delivery slot marketed as such for the first 12 weeks of any such housing order.
At Ocado we wanted to reassure you that the free range birds that supply our eggs, even though they may be housed, continue to be reared to the highest standards of animal welfare.
Avian influenza bird flu is a disease of birds.
The H5N8 strain of the disease has been found in wild and farmed birds in the UK.
A number of measures are in place to reduce the risk of the disease spreading.
Public Health England advises that the risk to public health is very low and the Food Standards Agency has said there is no food safety risk for UK consumers.
Where avian influenza has source confirmed, the Department of the Environment, Food and Rural Affairs DEFRA has put restrictions in place to limit the spread of disease, and investigate the source of the infection.
The Food Standards Agency has said there is no food safety risk for UK consumers.
Avian influenza is spread to free range poultry from contact with wild birds, especially migratory species.
To control the spread of disease the government, through DEFRA, has ordered everyone in England who keeps free range poultry to ensure the birds remain indoors until the outbreak has passed.
This order covers large flocks on farms and small backyard hobby flocks.
At Ocado, we work closely with our suppliers to ensure that free range hens, even though they may be housed, continue to be reared to the highest standards of animal welfare.
The highest standards of animal welfare have been maintained in our flocks – and higher welfare eggs cost more to produce than standard eggs.
It wouldn’t be fair to our producers to charge less for the eggs as current circumstances are beyond their control and affect all producers and retailers of free range eggs.
All free range poultry in England are currently housed by government order through DEFRA.
This affects all retailers, including supermarkets.
Although organic hens may now be housed, they continue to be raised to organic standards in every other way.
Once the current housing order is lifted, organic eggs will regain their free range status.
Organic eggs will be over-stickered.
The sticker on your free range egg box denotes that the eggs have been laid by birds kept inside barns for their own safety.
EU law stipulates that, after 12 weeks of free range poultry being housed, egg boxes and packs then need to indicate that the eggs have been laid by hens kept inside.
An Avian Influenza Prevention Zone was established by UK government veterinary authorities on 6th December 2016.
The 12-week housing order ended on 28th February 2017.
There is still a requirement to house some hens; eggs from free range hens will be sold in packs with stickers on to indicate this.
You need four pints of milk weekly, and a big box of cereal every fortnight.
To save time shopping, you can choose your milk as a weekly Regular, and your cereal as a fortnightly Regular.
Your Regular milk will be added to your trolley every Monday, and your cereal every other Monday, ready for you to do your shop and check out.
Find a product you want to make a Regular.
Ocado Regulars can save you time, and help make sure you never run out of the products you need.
For example, instead of adding milk, eggs, and bread with every week, make your breakfast Favourites weekly Regulars and they'll be in your trolley every Monday — ready for you to finish shopping.
For items you buy less frequently, like detergent or washing up liquid, try choosing monthly or two-monthly Regulars.
Yes, if a Regular is on offer when it's added to your trolley, that offer will apply.
Regulars are added to your trolley on Mondays some time in the early hours when only computers are awake.
This does not affect your deliveries: you can book a slot for any day of the week.
Regulars are added in the early hours of Monday morning, when only computers are awake.
There are two ways to do this.
You can see all your Regulars on the.
View the product details to change the quantity or frequency.
No, the quantity and frequency can only be changed on the.
When you change quantity in your trolley, it will only affect the order you are placing.
Regulars are only added to your https://eronline.ru/book/book-of-ra-deluxe-slot.html, not to an existing order.
So, to add them to an Ocado Reserved order, you'll need to edit the order first.
You can now shop with Ocado through an Amazon Echo just by talking to it!
You only need to link your Ocado account once.
Sometimes there are issues linking Ocado accounts to Alexa.
You can shop while you cook!
What else can you do with our Skill?
Instead, please how to book an ocado christmas delivery slot our website or.
We select products based on your Favourites.
If you have an Amazon Echo, or any device that lets you talk to Alexa, you can shop by voice at no extra cost but at extra convenience!
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal iOS device with a passcode or Touch ID enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal Android device with a pattern, PIN or password screen visit web page enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
There are two ways to view products on your Android device: in a list, or with scaled images.
You can switch between the two with the buttons in the top right.
Viewing products in a list lets you see full product info: full name, size, weight, price per unit etc.
Viewing products with scaled images gives you more choice on screen, and should help you tell at a glance how large a product is.
Starting on 6th April 2018 the tax will be applied to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
The official name given by the government is the Soft Drinks Industry Levy, but there are a few other names being used too, like 'sugar tax'.
For soft drinks that contain at least 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with at least 8g of sugar per 100ml the tax is 24p per litre.
Fruit juices, drinks with naturally occurring sugar, and milk-based drinks containing sugar are exempt from the tax.
The tax applies to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
To shop from products that aren't affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
The sugar tax has been created to reduce the amount of sugar we're consuming as a nation.
Doing so will reduce the risk of some serious health problems and illnessnes such as type 2 diabetes.
As a responsible retailer, we want to make everything as clear https://eronline.ru/book/books-hunger-games.html possible for our customers.
For products affected by sugar tax, the choice is yours; if you search for a sugar tax item you'll see the price upfront — it won't be hidden away on your receipt.
If you don't want to see products affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
Vitality members can get discounts on healthy food and drink in their Ocado shopping.
If you'd like to find out more about how we offer our customers healthy choices, of our Corporate Responsibility report.
The tax is part of a public health slot of ra book jocuri by the UK government to combat rising rates of obesity and type 2 diabetes in the UK.
The tax came into effect on 6th April 2018.
Money collected by the government from this tax will be used to fund sports activities in schools to help combat childhood obesity and diabetes.
The tax is already included in the product's price, so the price you see is the price you'll be charged.
There are two ways the tax is applied to prices: for soft drinks that contain 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with 8g of sugar per 100ml the tax is 24p per litre.
The sugar tax will not be separately listed on receipts.
In line with the new legislation, some suppliers have changed the recipe for their soft drinks to reduce the amount of sugar they contain.
If you order a new, lower sugar drink but receive an original recipe version, this is because there is some existing stock in our fulfilment centre.
We're working hard to make sure our range is as up-to-date as possible, so this shouldn't happen often.
You will be charged the original, lower price because the product was bottle before 6th April the date the legislation came into effect.
We send a reminder the day before a delivery that contains your order cut-off time – just in case you want to make any changes.
Select 'Disable SMS Reminders' and click Save.
If you really need to get in touch with your driver then give us a ring on 0345 656 1234.
SMS reminders are completely separate from marketing communications.
If you opt in for SMS reminders you will receive updates about your order directly to your mobile as a text message.
These are reminders only and will never be used for marketing purposes, and we will not automatically opt you into receiving marketing communications without your permission.
Got a question or issue not answered here?
We use cookies to give you the best experience with Ocado.
Continue shopping if you're happy, or find out how to.

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As with Smart Pass scheme customers, if you want more than one Christmas supermarket delivery you can place two Christmas orders to arrive between 20 December and 24 December. However, you can only book one delivery slot for 23 December or 24 December. Ocado Christmas delivery slots are already available, so best get booking!


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Rosie lChristmas supermarket delivery how to book an ocado christmas delivery slot ocado christmas slots 2018 get snapped upUN-BEER-LIEVABLE 9 Sep ocado christmas slots 2018 2016.
If you usually order your Christmas food shop online, you'll know the favourite delivery dates of Christmas Eve and 23 December book up WEEKS in advance.
Here's all the latest details of when you can start booking your Christmas supermarket delivery slot.
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My friend in the same area has a date a week.
Does anyone know when Tesco are starting to email delivery saver customers though?
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The race is on to get the coveted Christmas Eve food delivery slot.
Home delivery slots for 19 December open to customers on 29 November.
Ocado Christmas delivery slots are already available for customers who are.
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Photograph: Christopher Thomond The scramble by sharp-elbowed online shoppers to secure the prized grocery delivery slots close to Day has begun in earnest even in mid-November, with well-organised consumers how to book an ocado christmas delivery slot up those slots already released by Ocado and Waitrose.
Nobody wants their sprouts looking past their best, so the optimum day for delivery of perishable fresh foods and groceries is thought by many to be the day before Christmas Eve — this year Monday 23 December.
Slots on other days close to Christmas are also being snapped up.
Rivals Tesco, Asda and Sainsbury's will not be releasing their slots until later in the how to book an ocado christmas delivery slot, while Ocado — a favourite of the middle classes — has given its regular customers the first opportunity to book a delivery.
But it has come under fire for its "Scrooge-like" decision to charge a premium delivery charge of £9.
Even holders of its "Smart Pass" deal for regular shoppers, involving supposed "unlimited delivery" for a flat fee, will have to pay the premium charge.
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Search Finding products with a list is really easy.
Once you've made your list, we can use it to find all the items that you want.
You can browse the shop and add to your trolley before you've registered with us.
However, we recommend first so we can check if we deliver to your postcode.
When you've registered, try booking a delivery slot before you start shopping.
That way, you'll see exactly which products will be available for your chosen slot.
The best thing to do is.
It only takes 30 seconds, and we'll let you know immediately if we deliver to your postcode.
We don't deliver to the whole of the UK yet, but we're constantly expanding our delivery areas so we may be soon.
If you we'll email you to let you know when we've reached your neck of the woods.
The delivery charge for your order depends on the day and time of your slot, and the value of your order.
If your order is less than £75, there's a minimum charge of £2.
For standard orders of £75 or more, you may be offered free delivery.
To say goodbye to delivery charges.
You'll also save at least 10% on big brands, and get priority access to Christmas deliveries.
We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express and John Lewis Partnership cards.
You can also pay with PayPal.
We no longer accept Solo or Electron cards, but if you already have a Solo or Electron card saved as a payment method, it will still be valid.
We do accept John Lewis and Waitrose account cards, but only if they have already been added to your Book free the of download treasures account.
You can no longer add John Lewis or Waitrose account cards, and any removed from your stored payment details will not be accepted if you try to add them again.
We calculate VAT based on the VATable products in your order, your delivery charge, and any money-off vouchers you might have used.
VATable products include alcoholic drinks, confectionery, and some other not-so-healthy snacks.
VATable products are taxed at the standard rate of 20%; you can read more on.
Delivery charges and money-off vouchers are not charged at the standard rate — the taxman doesn't make life easy — both are currently taxed at a rate of 6.
Here's an example of how we work out VAT: One of our customers, Mr Hammond, ordered an £8 bottle of wine with his shopping.
The 20% VAT came to £1.
Mr Hammond had a delivery charge of £5.
Also, he had a money-off voucher for £10.
VAT rates for VATable products, delivery charges and vouchers correct as of December 2016.
Click on the 'Add new card' button and enter your card details.
Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided.
Then, when you move on to Step 6, you can store the details for future use.
We only accept John Lewis or Waitrose account cards if they're already been added to your Ocado account.
It's no longer possible to add a new John Lewis or Waitrose account card to an Ocado account, and any removed from your account will not be accepted if you add them again.
We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout.
So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.
Unfortunately, we can't verify your new read more either, as it can't be activated until your current card expires.
They will undertake the verification process on our behalf.
You can use an alternative card as long as you have the card owner's permission.
You can enter voucher and coupon codes as you check out.
Enter your code e.
VOU1234567 and hit 'Add' — you'll see a green message to confirm.
If there are any hiccups, you'll see a red message explaining the problem.
Once you've added a code, you'll also see a 'Remove' button, in case you change your mind.
The letters VOU must be in capitals, as the system is case sensitive.
This is the same for coupon codes, the letters COU must be in capitals.
Go to your account settings and select the 'Delivery address book' box.
Then click on the 'Add an address' button, entering your details as the boxes appear.
If you're not at home when your delivery arrives, your driver will try to reach you by phone.
If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 656 1234 or the number provided on the card.
Always make sure you contact us straight away.
NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.
We actually recommend booking your slot before you start shopping — that way you'll see what's in stock and available for your delivery.
Please note: a reserved delivery slot expires after 60 minutes if you have not checked out.
If your chosen delivery expires, you might need to reserve the slot again or possibly book a new one.
Delivery slots expire after 60 minutes if you have not checked out.
If your chosen delivery has expired, you will need to reserve the slot again or possibly book a new one.
Click on the 'Order' tab and find the order you wish to change.
When your order details appear, select the 'Change delivery' link.
You will then be able to choose your preferred delivery time and confirm it.
It's simple: when you've logged in, just hit the button on the home page of our website or app.
We recommend booking a delivery first, so when you start shopping you'll see what's in stock and available for your delivery.
Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time.
If your chosen delivery does expire, you'll need to reserve the slot again or possibly book a new one.
The easiest way to guarantee the same delivery slot every week is to sign up to our Ocado Reserved service.
It's easy, flexible and free, all you have to do is book a regular delivery slot at a time and date that suits you.
Look for it in My Ocado.
We're an internet company, so all orders must be placed through our website or mobile apps.
You'll find an 'Orders' tab in the toolbar when you sign in to your account.
There's also a 'My orders' button in the 'Welcome back' box at the top of the page.
Click on either of these to view existing and previous orders.
Sign in and click on the 'Trolley' link at the top of the page.
Once in 'Your trolley', you'll find a 'Copy trolley to list' link on the right-hand side of the page.
Click on it, name the list, and then click the 'Create and add' button to save it.
To view saved shopping lists, click on the 'Shopping Lists' tab when you sign in to your account.
When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details.
Please note: AOL customers with active junk filters may not receive confirmation emails.
If you'd like a text-only printed version of your order, please print the order confirmation email.
Of course, making changes to an order is easy.
Using our website or app,then 'Edit' the order to make changes.
You can add or remove products, and even change the delivery slot.
Please remember to check out again once you've finished editing.
If you don't, the changes you made to your order won't be saved.
You can edit an order as many times as you like until its 'cut-off time' — usually up to 24 hours before the delivery is due.
To check the cut-off time for your order, go to the home screen on our website or app.
We'll also send you a cut-off time reminder email and text message for upcoming orders.
On our website or app, go to.
Find the order you wish to cancel, and select 'Cancel order'.
You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due.
If you need to cancel an order after its cut-off time, please call our Customer Service team on 0345 656 1234.
Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
Your reserved delivery slot will expire after 60 minutes if you have not checked out.
If you need longer to complete your shop, simply check out your order and go back to edit it later.
As long as it's before your cut-off time, you can make as many changes as you like.
Yes, simply find the order you want to buy again on your.
View the order, click 'Add all to trolley', then check out.
You can view your receipts in our app or on the website.
We'll also send you PDF copies by email.
If you'd like to print a receipt from a previous order, simply click on the 'Orders' tab and find the order you're looking for.
There'll be a 'Print' link under the receipt column, click on it to print a copy.
All our special offers are subject to availability.
However, if you order items that are on a multi-buy special offer and we're unable to deliver all of the Items you need to get the multi-buy discount, we'll give you a pro-rata discount instead.
It'll be based on the price of the items we do deliver.
Equally, if you order an item that's on special offer and we substitute it, we'll give you a pro-rata discount on the substitute item based on its price.
So, now for the trickier part - how do we work out the pro-rata discount?
Then we divide 1 by 2 and multiply it by 3 to arrive at your pro-rata saving.
Finally, we divide this total between the items on special offer that we delivered, based on their cost.
Sound a little complicated?
No problem, we work it all out for you.
All you have to do is enjoy the discount.
Note: This only applies when items on offer are actually ordered but not delivered.
If our website shows that an item on promotion is out of stock or does not allow you to order it, we won't be able to give you the compensatory discount.
Your Instant Shop is an innovative feature that makes shopping online with us even quicker and easier.
It creates a 'suggested order' for you, based on products you like to buy, how often you like to buy them and even how many of them you usually buy.
You can then fine-tune your 'suggested order', so you're always in complete control.
To fine-tune your 'suggested order', simply select what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
The feature works hand-in-hand with our Ocado Reserved service, so you can set up and book a regular delivery slot and typical order in seconds.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
If you've changed your mind about a non-perishable item, you have up to 14 days after your delivery to contact us for a refund.
Call us on 0345 656 1234 or email.
We'll go through your options with you and arrange for your refund and return.
All we ask is that you return products in a re-saleable condition, with their original packaging and tags if applicable.
This means that if a product is sealed or has a hygiene seal, we ask that you do not remove this seal until you're sure you're keeping the item.
When we get the item back from you will process your refund within 14 days.
While we don't offer exchanges, you're more than welcome to reorder any refunded item on your next Ocado shop.
If you discover that there's something wrong with the product, such as a fault, damage or it's not as described, you have a couple of options to get a refund.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at ocado ocado.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described.
Our refund policy does not affect your legal rights.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
You can also refer to the.
If there are any perishable items in your delivery that you're not happy with, you can either hand them back to your driver — who'll take them off your bill — or give us a call on 0345 656 1234 to discuss your options.
Unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.
If you've received an order in the last 48 hours, you can request a refund through our website or app.
Simply select the 'Request refund' link from the and follow the instructions.
If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at or call us on 0345 656 1234; we'll be happy to help go through your refund options with you.
All your personal details are held in your account settings.
To edit your existing details, simply sign in and click on the 'Account settings' tab towards the top of the page.
Then select the category you wish to add to or amend, completing the relevant fields on each page.
Go to your account settings and click on the 'Marketing communications' box.
There are two options on the page, and you need to click on the small boxes to either add or remove the ticks from each option.
Don't forget to click the 'Update' button when you're finished, or your changes won't be saved.
Go to your account settings and click on the 'Text message delivery reminders' box.
Then scroll down to the 'Mobile number' box at the bottom of the page, where you can select your mobile number from the drop down menu.
If you no longer want to receive text message reminders, simply select 'Do not send me SMS alerts' in the same drop-down menu.
Note: Text message delivery reminders are not part of marketing communications.
Of course — you can have your shopping delivered wherever you like, as long as the postcode is in our delivery area.
Go to your to add a new address.
If it's outside of our delivery area, we'll let you know when you check the postcode.
To change the nickname or delivery instructions for an address, simply edit an address in your.
If you'd like to change the location details of an address, please delete it from your address book and add the address anew.
When you try to log in, select the link.
Follow the instructions and we'll email you a secure link so you can reset your password.
Note: AOL users may have emails blocked, so if you don't receive anything from us, please call our Customer Service team on 0345 656 1234.
We'll be happy to reset your password for you.
All the products we stock are grouped into categories.
If you click on the 'Shop' tab at the top of the page, several new tabs will appear below it, each one representing a different group of products.
If you hover over each new tab, you'll be able to see products grouped under that category.
After clicking the category you're looking for, you can then use the 'Browse' box on the right-hand side to view specific aisles in that category.
Note: The main categories are displayed in the tabs at the top, but you'll find more in the 'Browse' box on the right-hand side.
You'll find a search box in the top right-hand corner of the page it's the one with the little magnifying glass symbol.
So, if you're looking for a particular product, simply type the name of the item into the product search box and click on the green 'Search' button.
You can search for a list of products too, simply click on the next tab and type in what you're looking for.
After your first shop, we'll create a list of favourites for you based on what you like to buy.
So, if you click on the 'Favourites' tab at the top of the page, you can browse through and shop from a list of groceries you've ordered before.
If you need a little inspiration, you'll find lots of exciting products and ideas in our Ocadolife section.
If it's a bottle of wine you're after, click on the 'Wine' tab at the top of the page to browse through our extensive range.
You'll even find our handy 'Wine finder' box on the right-hand side if you need a little help.
Note: You can also search for groceries that are on offer using the 'Offers' tab at the top of the page.
We have lots of products on offer each and every week.
You'll find these throughout our website, with red 'On Offer' and 'Top Offers' links in almost book game plan aisle.
If you want to go straight to all the offers, simply click on the 'Offers' tab at the top of the page.
This will take you through to our dedicated 'Offers' page, where you can browse through each of the categories to see all the products we have on promotion.
You'll also find 'Bundle Offers' and 'Meal Deals' tabs at the top of the page.
Whenever you see a yellow 'add' button on our website, simply click on it to add the corresponding item to your trolley.
Then, when the item is in your trolley, you can use the small plus and minus buttons to specify how many you want.
Things are a little different when it comes to our Service Counter.
Being more of a deli-style counter, we'll need you to specify size, thickness and quantity before adding the item to your trolley.
Some of the items we stock come with these handy product symbols.
If you ever order a product that we're unable to deliver, we'll offer you a substitute — a suitable alternative — in its place.
Your driver will always tell you about any substitutes when your delivery arrives.
If you're not happy with the substitute, simply hand it back to your driver and your bill will be recalculated instantly.
If you're happy with the substitute you'll be charged the price of the new product, not the one you originally ordered.
If you'd like to return something after your driver has left, please call our Customer Service team on 0345 656 1234.
They'll be happy to help.
To add a filter, just click on the 'Shop' tab at the top of the page and use the six drop-down 'category tabs' to click through to a specific aisle.
Simply tick the filters you'd like to add.
Selected filters will only remain active for your visit, so if you leave, remember to tick them again when you come back.
The majority of our products also have 'back of pack' information, which will provide you with a little more detail about a particular product.
To find this information you just have to click on the product image or name in the aisle go through to the product page.
When your delivery arrives, the driver will go through your order with you.
If there's anything you're not happy with, simply hand it back to your driver and your bill will be recalculated instantly.
If you'd https://eronline.ru/book/jocuri-slot-book-of-ra.html to return something after your driver has left, call our Customer Service team on 0345 656 1234, they'll be happy to help.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
When you're shopping on our website, we'll show you the price per kilogram, the 'typical weight' of an item and the 'typical price' per item.
This should give you an estimated idea of how much the item will cost when it's delivered.
As the weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
The 'typical price' is based on what the average weight of that particular item would cost.
As weights and sizes of some products vary, certain items also known as catch-weight items are priced according to the exact weight of the item delivered to you.
To give you an estimated idea of what these products will cost when you're shopping, we show you the price of the item per kilogram, the 'typical weight' of the item and the 'typical price' per item.
It's important to remember that the price of the actual item delivered to you as listed on your receiptmay be slightly different to the 'typical price' you were given when you placed your order.
So, why does this affect your overall order?
Well, the 'typical price' of an item is used to calculate both the estimated total price of your trolley, and the estimated total price set out in your order confirmation email.
Therefore, the 'total price' of your order as listed on your receipt may differ slightly from the 'estimated total price' you were originally given.
Well, the supplier enters the weight and price information on a product's barcode.
Therefore, the price we charge you for that item will be the price in place at the time the supplier delivered it to us.
Note: We operate a pricing mechanism on approximately 98.
This cancels out any subsequent price changes and automatically charges the book terry schott the price that was shown on the website when you placed your order.
Your groceries are picked and packed by our team of Personal Shoppers, with the help of our very own super-intelligent software system.
It tells them what products to pack and where to put them, minimising damage, product contamination and even the number of bags we use.
We also use a detailed product segregation guide containing advice from food technology experts and customersas we believe your groceries should be packed to the very highest standards.
If you have any questions or require more information, please call our Customer Service team on 0345 656 1234.
On Tuesday 12th February 2013 we closed our Delivery and Saving Passes and launched our new Smart Pass.
It includes all the benefits of our previous two passes and more, all rolled into one.
Want to know more?
Take a look at our Smart Pass FAQs on this page, or go straight to our to sign up.
When you've placed three orders with us, you'll be able to sign up for Ocado Reserved.
With it, you'll be able to book the same delivery every week, or every two weeks, so you'll never miss out on your favourite slot again.
It's easy, flexible and free.
Just log in and click on the 'Ocado Reserved' tab at the top of the page to get started.
We create a 'suggested order' for you using 'Your Instant Shop'.
It's an innovative feature that works hand-in-hand with Ocado Reserved, making shopping online with us even quicker and easier.
We start by looking at the products you like to buy, how often you like to buy them and even how many of them you usually buy.
We'll then use these to put together your 'suggested order' a week before your next slot, so you'll have more than enough time to make any changes.
Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.
We'll create your 'suggested order' using 'Your Instant Shop'.
The order will be available a week before your delivery, so you'll have more than enough time to make changes.
You can also fine-tune how you'd like us to create your 'suggested order' by using 'Your Instant Shop' to tell us what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.
It really couldn't be easier, and you're in complete control.
Simply sign in and click on the 'Ocado Reserved' tab at the top of the page.
You'll see an 'Items for delivery' tab under your Ocado Reserved settings, click on it to start editing 'Your Instant Shop'.
Sign in and click on the 'Ocado Reserved' tab at the top of the page.
Click on it, and select the 'Cancel Ocado Reserved' button.
There's also a 'Put subscription on hold' button next to it, just in case you're going away or don't need regular delivery for a while.
This issue is caused by a bug affecting certain iOS apps — including Version 2.
There may be a problem with your password.
Please call our Customer Service team on 0345 656 1234, they'll be happy to reset your password for you.
You may need to check your SSL Secure Sockets Layer settings.
The SSL helps to process transactions securely on the web, but if your settings are wrong you may find it difficult to open certain pages.
Not sure how to change your settings?
If you're using Internet Explorer on Windows, simply click on the tools menu from your web browser, select 'internet options', and then click on the 'advanced' button.
When you check the details, make sure that the SSL options are selected.
As only one person can be logged in at any one time, you may have been automatically logged out.
If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button.
Your setting needs to be set to medium.
In some browsers, clicking the 'back' button actually repeats the last action you did.
If this was an 'add' request, you may be adding extras to your trolley without realising it.
Try sticking to the website navigation to avoid it happening again.
Does it only happen when you're trying to get to ocado.
Try loading another website just to check.
If you get the same message, you'll need to contact your internet service provider.
If the message only seems to appear when you're trying to get to Ocado, give our Customer Service team a call on 0345 656 1234; they'll be happy to help.
You'll be able to use our website on most modern browsers.
This includes Internet Explorer 9 and later, as well as up-to-date version how to book an ocado christmas delivery slot other browsers: Chrome, Firefox, Safari.
Please note, your browser will need to have to display our site properly.
Our Smart Pass helps you reduce the cost of grocery deliveries, saves you money on big brands, and much more.
Please note: Smart Pass free delivery does not apply during Christmas week 20th—24th December.
Delivery charges apply during Christmas week but all Smart Pass members get priority access to our Christmas slots.
Some customers who signed up for an Ocado Delivery Pass before 2009 were entitled to a free delivery at Christmas.
You can browse the whole range of Smart Pass products at once or simply look out for the Smart Pass arrow or tab as you shop.
Plus, make sure you keep an eye on your inbox during your Ocado anniversary month the month you joined.
You never know what you might get!
Yes, but customers with a Smart Pass are at the front of the queue.
We only ever have a limited stock of samples, free gifts and our Ocadolife magazine available, and they will always go to Smart Pass members first.
Smart Pass customers are included in the initial allocations of our Ocadolife magazine, on a first come first served order basis with an online version available best online poker cash game book physical stocks are exhausted.
To learn more about how we keep your information secure, see our Privacy Policy.
How do I renew?
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before the renewal date.
If you wish to cancel your Smart Pass, simply give us a call on 0345 656 1234 or send an email to before your renewal date.
For more information about your trial, head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
To books games out more about the length of your trial, head everything, games to learn books of the bible are the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
For more information about continuing your pass, simply head for the Smart Pass tab at the top of our homepage, then follow the link in the top banner.
Simply log in to your account at ocado.
Select the supermarket you want to import favourites from and enter your login details for that supermarket.
This will be used to add new items to your Ocado Favourites.
Yes — simply head to your Account Settings in My Ocado.
The favourites import is independently powered through mySupermarket.
Your data is protected and is only visible to you; it cannot be accessed by anyone else.
Favourites are selected based on products of a similar value.
The transfer is powered by mySupermarket.
We always try to import as many favourites as possible, but we might not be able to match them exactly.
Imported items will remain in your Ocado Favourites permanently, unless you choose to remove them.
You can import your favourites as many times as you like.
Fetch is the dedicated pet store from Ocado.
Keep an eye on ocado.
Absolutely — if Fetch is delivering in your area simply log in using the same email and password you use for Ocado.
Then, as you check out, simply add your Fetch order to your existing Ocado delivery when prompted.
Just log in to ocado.
Follow the steps on screen to change the delivery time.
On occasion, it might be difficult to change the delivery time for certain Fetch orders.
The English government is introducing a new law that requires all large retailers to charge at least 5p for plastic carrier bags.
There is already a similar 5p charge on single-use bags in Wales, Scotland and Northern Ireland.
The legislation applies to all single-use plastic carrier bags, including the online you captivated book free by we use to deliver your groceries to you in tip-top condition.
Therefore, from the 5th October we will be charging 5p for carrier bags used in all of our orders.
We can't eliminate bags from our deliveries just yet.
Packing them in separate bags for your fridge, cupboard and freezer is a really important part of making sure your groceries arrive in tip-top condition.
The legislation states that big retailers must charge at least 5p for single-use plastic carrier bags.
So, as of 5th October 2015, we will be charging 5p for carrier bags used to pack your shopping.
How much you are charged will vary depending on the size of your order, but we will only charge you for the exact number of bags used — there is no fixed charge.
If it takes five bags to safely pack your order you'll be charged 25p.
If it takes 6 bags, it'll be 30p.
The total amount charged for bags will be shown on your receipt.
The money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
The legislation applies to single-use plastic carrier bags so you will only be charged for the standard bags we use to pack and deliver your shopping.
The bags we use to package non-grocery items aren't classed as single-use plastic carrier bags under the new legislation, so there will be no 5p charge for those.
After picking and packing your order we'll just tot up the number of bags used and charge 5p for each one.
For example, if we use five bags to safely pack your order you'll be charged 25p.
The total amount charged for bags will be shown on your receipt.
We think it's fairer on everyone if we only charge for the exact number of bags used to pack your shopping.
Will I be charged now?
We will charge 5p for carrier bags in both England and Wales from the 5th October 2015.
Food safety is really important so additional carrier bags used to protect your shopping will not be charged for.
From the 28th September, we will give you 5p for every used bag you give us to recycle.
And that's not just our carrier bags, we will happily give you 5p for carrier bags from other supermarkets too.
It's an improvement to our current recycling scheme that encourages everyone to recycle their used bags once they have finished with them.
Over the years we have collected and recycled tens of millions of used bags and turned them into shiny new ones, all to reduce the number of plastic bags in circulation.
You'll then receive an email confirming your new order total with the discount applied.
As part of our Bag Recycle Bonus, we pay 5p for every used carrier bag handed back for recycling.
For years we've collected your used carrier bags and recycled them into shiny new ones — including those from other supermarkets too.
To keep the good work going we've been planning to introduce an incentive for some time.
Now we're doing just that with our 5p Bag Recycle Bonus.
The Ocado bags we use to deliver your grocery shopping and plastic carrier bags from other supermarkets are included in our Bag Recycle Bonus.
However, the sealed packaging we use to deliver non-grocery items are not included in our Bag Recycle Bonus.
The sealed packaging you receive Fetch orders in aren't included in the Bag Recycle Bonus.
We've been recycling bags from other supermarkets for quite a while and, to make it even better, they're included in the Bag Recycle Bonus — so we'll give you 5p for those too.
You can hand your driver up to 99 bags at any one time.
Don't rush to unpack your shopping, simply hand back the bags when you have your next delivery.
Simply hand any used carrier bags to your driver when they deliver your shopping and we'll discount 5p per bag from your final order total.
We'll then send you an email confirming your new order total with the adjustment applied.
Every time you return your bags to our delivery drivers, they're brought back to our warehouse where they're sorted.
They are then recycled into new bags ready for another delivery.
This all takes place within the UK, rather than being sent overseas — minimising carbon emissions from transportation.
This is known as closed-loop bag recycling.
We've always been committed to limiting any impact we may have on the environment, which is why we were the first UK grocery retailer to invest in closed-loop bag recycling.
Other than the timing, it isn't directly.
One is a voluntary incentive; the other is a new law.
However, all the money we collect from bag charging will go to good causes here in the UK, including our new Bag Recycle Bonus.
Phishing emails are emails sent by fraudsters pretending to be an organisation such as an online shop, bank or credit card company.
There are many reasons why they may send these emails but they are often malicious.
Recently we have seen emails pretending to come from Ocado.
Delete it without opening any attachments, without clicking on any links, and do not reply to the email.
If you did open the attachment or click on a link, you should run anti-virus software on your computer and consider updating your passwords for online accounts.
Due to to the variety of computer systems available we are unable to offer specific advice or technical support.
There are many reputable anti-virus software packages available free versions include Avast and AVG.
Vitality provide health and life insurance that rewards its members for living a balanced lifestyle.
We've partnered with Vitality to offer Vitality members a special discount at Ocado and free delivery.
Vitality members can get up to 25% off the first £100 of Vitality healthy food they buy per month, plus free delivery when at least 30% of their food and drink spend is healthy food.
Vitality recommend a diet of fruit, vegetables, moderate quantities of fibre-rich whole grains, fat-free dairy, a variety of protein-rich foods, and certain healthy fats.
The healthiest options within each of these food groups have been chosen to qualify for the Vitality healthy food discount.
If something isn't classified as 'Vitality healthy food', this doesn't necessarily mean it's unhealthy.
It may still have an important role to play in a healthy, balanced diet, depending on your age, healthy status and exercise habits.
For further details, see.
Vitality's nutritionists and dieticians regularly review which foods listed on ocado.
Please note: it may take a few weeks for new products to be confirmed as 'Vitality food', meaning the Vitality discount may not be applied to them initially.
For further details, see.
You can get up to 25% off healthy food, and free delivery.
Your percentage discount is linked to your Vitality status.
To get the maximum 25% discount, you need to be on Platinum Vitality status and have earned at least 40 Vitality activity points in the previous month.
Vitality memberships with two or more adults need to earn a combined 60 Vitality activity points in the previous month.
Your Vitality discount applies to the first £100 of healthy food you buy per month.
For Vitality memberships with two or more adults, the discount applies to the first £200 of healthy food per month.
To get free delivery, at least 30% of your food and drink spend must be healthy food.
For more information, go to your.
First, link your Vitality and Ocado accounts.
Simply follow the instructions on your.
Once you've linked your accounts, add some healthy food to your trolley and place an order of £40 or more.
As you check out you'll see how much you've saved.
Your Vitality discount is applied automatically and there's no code to enter.
Simply search for a food you fancy, then tick the 'Vitality healthy food' filter.
This will show you all qualifying healthy food options for the item you searched for.
If you don't see the 'Vitality food' filter, it may be that the item you searched for has no qualifying healthy food options.
Also, products newly added to the Ocado range may take up to five weeks to be confirmed as 'Vitality healthy food', so they might not be included in the healthy food filter initially.
Go to your Vitality membership in to see your discount, and the remaining value of healthy food to which the discount applies.
For more information about your Vitality membership, check your.
We'll show you exactly how much you'll save for each order as you check out.
This might be because you haven't earned enough Vitality activity points in the previous month.
Go to your to check how many activity points you have remaining.
The Vitality discount applies to the first £100 of Vitality food you buy per month or £200 if you have a 2+ person Vitality membership.
Any healthy food you buy after that will be charged at the standard price.
Let's say you have £20 remaining of your monthly £100, and you place an order buying £40 of healthy food.
With your Gold 20% discount, you'll receive a £4 discount 20% of the remaining??
If you're an Anytime Smart Pass member, you'll always get free delivery with your Smart Pass, so the Vitality free delivery won't apply.
If you're a Midweek Smart Pass member, you'll get free delivery from Tuesday — Thursday with your Smart Pass, and you can qualify for Vitality free delivery for the rest of the week if at least 30% of your food and drink spend is healthy food.
You'll still get your Vitality discount at Christmas, but Vitality free delivery does not apply during Christmas week 20th—24th December.
First, double-check in how much healthy food you've bought this month; you might have already bought £100 worth.
If so, well done!
If you haven't already bought £100 of healthy food, the reason the discount wasn't applied might be that the product is newly added to the Ocado range.
It can take up to five weeks for Ocado and Vitality to confirm that a product qualifies as Vitality food, which means some new products may not be eligible for the Vitality discount when they're first available at Ocado.
What qualifies as 'food and drink'?
If you use to book a regular slot, please edit every order and check out again to make sure your Vitality discount is applied.
The government, through the Department of the Environment, Food and Rural Affairs DEFRA has, for the first time, imposed a housing order on poultry kept across England, with devolved authorities in Wales, Scotland and Northern Ireland following suit.
The reasoning is that, in doing so, contact between wild birds and farmed animals will be minimised – cutting the risk of the H5N8 strain of avian influenza bird flu that is now endemic across the European continent please click for source farms.
It is an unprecedented situation but EU regulations allow the eggs from free-range hens to be marketed as such for the first 12 weeks of any such housing order.
At Ocado we wanted to reassure you that the free range birds that supply our eggs, even though they may be housed, continue to be reared to the highest standards of animal welfare.
Avian influenza bird flu is a disease of birds.
The H5N8 strain of the disease has been found in wild and farmed birds in the UK.
A number of measures are in place to reduce the risk of the disease spreading.
Public Health England advises that the risk to public health is very low and the Food Standards Agency has said there is no food safety risk for UK consumers.
Where avian influenza has been confirmed, the Department of the Environment, Food and Rural Affairs DEFRA has put restrictions in place to limit the spread of disease, and investigate the source of the infection.
The Food Standards Agency has said there is no food safety risk for UK consumers.
Avian influenza is spread to free range poultry from contact with wild birds, especially migratory species.
To control the spread of disease the government, through DEFRA, has ordered everyone in England who keeps free range poultry to ensure the birds remain indoors until the outbreak has passed.
This order covers large flocks on farms and small backyard book of ra ™ flocks.
At Ocado, we work closely with our suppliers to ensure that free range hens, even though they may be housed, continue to be reared to the highest standards of animal welfare.
The highest standards of animal welfare have been maintained in our flocks – and higher welfare eggs cost more to produce than standard how to book an ocado christmas delivery slot />It wouldn’t be fair to our producers to charge less for the eggs as current circumstances are beyond their control and affect all producers and retailers of free range eggs.
All free range click to see more in England are currently housed by government order through DEFRA.
This affects all retailers, including supermarkets.
Although organic hens may now be housed, they continue to be raised to organic standards in every other way.
Once the current housing order is lifted, organic eggs will regain their free range status.
Organic eggs will be over-stickered.
The sticker on your free range egg box denotes that the eggs have been laid by birds kept inside barns for their own safety.
EU law stipulates that, after 12 weeks of free range poultry being housed, egg boxes and packs then need to indicate that the eggs have been laid by hens kept inside.
An Avian Influenza Prevention Zone was established by UK government veterinary authorities on 6th December 2016.
The 12-week housing order ended on 28th February 2017.
There is still a requirement to house some hens; eggs from free range hens will be sold in packs with stickers on to indicate this.
To save time shopping, you can choose your milk as a weekly Regular, and your read more as a fortnightly Regular.
Your Regular milk will be added to your trolley every Monday, and your cereal every other Monday, ready for you to do your shop and check out.
Find a product you want to make a Regular.
Ocado Regulars can save you time, and help make sure you never run out of the products you need.
For example, instead of adding milk, eggs, and bread with every week, make your breakfast Favourites weekly Regulars and they'll be in your trolley every Monday — ready for you to finish shopping.
For items you buy less frequently, like detergent or washing up liquid, try choosing monthly or two-monthly Regulars.
Yes, if a Regular is on offer when it's added to your trolley, that offer will apply.
Regulars are added to your trolley on Mondays some time in the early hours when only computers are awake.
This does not affect your deliveries: you can book a slot for any day of the week.
Regulars are added in the early hours of Monday morning, when only computers are awake.
There are two ways to do this.
You can see all your Regulars on the.
View the product details to change the quantity or frequency.
No, the quantity and frequency can only be changed on the.
When you change quantity in your trolley, it will only affect the order you are placing.
Regulars are only added to your trolley, not to an existing order.
So, to add them to an Ocado Reserved order, you'll need to edit the order first.
You can now shop with Ocado through an Amazon Echo just by talking to it!
You only need to link your Ocado account once.
Sometimes there are issues linking Ocado accounts to Alexa.
You can shop while you cook!
What else can you do with our Skill?
Instead, please use our website or.
We select products based on your Favourites.
If you have an Amazon Echo, or any device that lets you talk to Alexa, you can shop by voice at no extra cost but at extra convenience!
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal iOS device with a passcode or Touch ID enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
This is to make sure the price is accurate.
When you add a product to your trolley, and when you check out, the app syncs with ocado.
There are tens of thousands of products in the Ocado catalogue, syncing them all simultaneously could slow the app down.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
We recommend using Speedy checkout on a personal Android device with a pattern, PIN or password screen lock enabled.
One-Click lets you add to an existing order without having to edit and check out again.
Check the app for your cut-off time.
You might have it turned off.
We never store any secure information like your password or QuickPIN in the app.
There are two ways to view products on your Android device: in a list, or with scaled images.
You can switch between the two with the buttons in the top right.
Viewing products in a list lets you see how to book an ocado christmas delivery slot product info: full name, size, weight, price per unit etc.
Viewing products with scaled images gives you more choice on screen, and should help you tell at a glance how large a product is.
Starting on 6th April 2018 the tax will be applied to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
The official name given by the government is the Soft Drinks Industry Levy, but there are a few other names being used too, like 'sugar tax'.
For soft drinks that contain at least 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with at least 8g of sugar per 100ml the tax is 24p per litre.
Fruit juices, drinks with naturally occurring sugar, and milk-based drinks containing sugar are exempt from the tax.
The tax applies to soft drinks with at least 5g of added sugar.
Fruit juices, drinks with naturally occurring sugar, milk-based drinks containing sugar, and most alcoholic drinks are exempt from the tax.
To shop from products that aren't affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
The sugar tax has been created to reduce the amount of sugar we're consuming as a nation.
Doing so will reduce the risk of some serious health problems and illnessnes such as type 2 diabetes.
As a responsible retailer, we want to make everything as clear as possible for our customers.
For products affected by sugar tax, the choice is yours; if you search for a sugar tax item you'll see the price upfront — it won't be hidden away on your receipt.
If you don't want to see products affected by the sugar tax, use the 'Sugar tax exempt' filter; lower sugar and sugar-free options will then be displayed.
Vitality members can get discounts on healthy food and drink in their Ocado shopping.
If you'd like to find out more about how we offer our customers healthy choices, of our Corporate Responsibility report.
The tax is part of a public health inititative by the UK government to combat rising rates of obesity and type 2 diabetes in the UK.
The tax came into effect on 6th April 2018.
Money collected by the government from this tax will be used to fund sports activities in schools to help combat childhood obesity and diabetes.
The tax is already included in the product's price, so the price you see is the price you'll be charged.
There are two ways the tax is applied to prices: for soft drinks that contain 5g of added sugar per 100ml the tax is 18p per litre.
For drinks with 8g of sugar per 100ml the tax is 24p per litre.
The sugar tax will not be separately listed on receipts.
In line with the new legislation, some suppliers have changed the recipe for their soft drinks to reduce the amount of sugar they contain.
If you order a new, lower sugar drink but receive an original recipe version, this is because there is some existing stock in our fulfilment centre.
We're working hard to make sure our range is as up-to-date as possible, so this shouldn't happen often.
You will be charged the original, lower price because the product was bottle before 6th April the date the legislation came into effect.
We send a reminder the day before a delivery that contains your order cut-off time – just in case you want to make any changes.
Select 'Disable SMS Reminders' and click Save.
If you really need to get in touch with your driver then give us a ring on 0345 656 1234.
SMS reminders are completely separate from marketing communications.
If you opt in for SMS reminders book download rating game the will receive updates about your order directly to your mobile as a text message.
These are reminders only and will never be used for marketing purposes, and we will not automatically opt you into receiving marketing communications without your permission.
Got a question or issue not answered here?
We use cookies to give you the best experience with Ocado.
Continue shopping if you're happy, or find out how to.

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Photograph: Christopher Thomond The scramble by sharp-elbowed online shoppers to secure the prized grocery delivery slots close to Day has begun in earnest even in mid-November, with well-organised consumers snapping up those slots already released how to book an ocado christmas delivery slot Ocado and Waitrose.
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Morrisons You can book your Morrisons Christmas delivery slot from 2 November 2017.
How can I cancel my mobile device if it's been stolen?
You can no longer add John Lewis or Waitrose account cards, and any removed from your stored payment details will not be accepted if you try to add them again.
Christmas delivery slots on ocado and mince pies in the Co-op.
If your chosen delivery has expired, you will need to reserve the slot again or possibly book a new one.
Christmas Ocado blog Page 2.
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Which products are included in the sugar tax?
Remember to keep an eye on your email: I've already booked a delivery slot, why am I being asked to book another?
How to beat it Tesco on Twitter: Tesco customers now charged more for weekend delivery slots - BT Tesco casinos near stone mountain ga Delivery Saver Home Delivery christmas delivery slots ocado 2019 Hi tesco what time of day do - Mandy Betteridge Facebook Booking a delivery - Tesco Help Page :: The 'typical price' is based on what the average weight of that particular item would cost.
These are christmas delivery slots ocado 2019 reminders only and will never be used for marketing purposes, and we will not tight slot formation automatically opt you into receiving marketing communications without your permission.
Remember that when you have secured your slot with a minimum order you can normally amend your order up to a day or two before, so you don't have to finalise your shopping basket now.
One of our customers, Mr Hammond, this web page an £8 bottle of wine with his shopping.
How much does delivery cost?
In contrast to its main competitors, the christmas delivery slots ocado 2019 company has no chain of stores and does all giochi gratis online poker texas holdem home deliveries from its warehouses.
How do you work out what shopping to send me?
So, if you're looking for a particular product, simply type the name poker butte montana of the christmas delivery slots ocado 2019 item into the product search box and click on the green 'Search' button.
Why don't you deliver to my area?
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I'm waiting for the day I forget to remove the bottles of champagne I chuck in to reserve the space!
There's also a 'My orders' button in the 'Welcome back' box at the top of the page.
Go to your Vitality Member Zone to check how many activity points you have remaining.
To get the maximum 25% discount, you need to be on Platinum Vitality status and have earned at least 40 Vitality activity points in the previous month.
Regulars are added to your trolley on Mondays some time in the early hours when only computers click to see more awake.
S will release their Christmas delivery slots this.
This will be used to add new items to your Ocado Favourites.
Morrisons christmas delivery slots ocado 2019 reveals details american star casino application of.
It only takes 30 seconds, and we'll let you know immediately if we deliver to your postcode.
Mumsnet Talk Staying cool in the summer Mumsnet Insight ShortcutsIf you'd like to find out more about how we offer our customers healthy choices, download the Eating Well section of our Corporate Responsibility report.
Waitrose delivery What time are tesco christmas delivery slots released To how to book an ocado christmas delivery slot the cut-off time for your order, go to the home screen on our website or app.
If you'd like to change the location details of an address, please delete it from your address book and add the address anew.
This includes Internet Explorer 9 and later, as well as up-to-date jackpot book of ranking of other browsers: Also, he had a money-off voucher for £10.
Online grocers start Christmas shopping battle with call to book slots by October Ocado asks customers to book festive delivery slot from 8 October with Waitrose.
How do I find products that are on special offer or promotion?
How do I change my delivery details?
Annie Harris from Putney.
It was running a bit slow though!
Shop online at ASDA Groceries Home Shopping.
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While sales christmas delivery slots ocado 2019 are falling in big hoyle casino empire free download full version supermarkets, they are rising online and all the big players want to ensure as large a slice of the action as possible.
For all other stores, the last grocery delivery date is how to book an ocado christmas delivery slot December.
I chose a how to book an ocado christmas delivery slot as a monthly Regular — when will it first be added to my trolley?
Ameristar Casino Crab Legs If you'd like to change the location details of an address, please delete it from your address book and add the address anew.
Speedy checkout lets you place an order without being asked to enter a password or QuickPIN.
For christmas delivery slots ocado 2019 further details of our complaints policy new casino in queens new york and to make a complaint please click here.
What is 'Vitality healthy food'?
To claim your free Freixenet cava stoppersimply follow these steps: Just give us a call on 0345 656 1234 or booking games an email to ocado ocado.
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Starting on 6th April 2018 the tax will be applied to soft drinks with at least 5g of added sugar.
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We only ever have a limited stock of samples, free gifts and our Ocadolife magazine available, and they will always go to Smart How to book an ocado christmas delivery slot members first.
Add message Report HairsprayQueen Fri 25-Sep-15 18:56:11 Ive been a smart pass holder for years but I actually rarely order with them anymore, only about once every 2 months or so, perhaps it's also how much you spend.

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